Job Description

About The Vaults Group

With twelve locations across the UK and Ireland, The Vaults Group is the leading provider of private safe deposit boxes. Each of our facilities also trades in precious metals, offering clients secure and confidential bullion services backed by exceptional customer care.

We're now seeking a motivated and detail-oriented Bullion Operations Coordinator to join our Glasgow team. This is a fantastic opportunity to work at the heart of a growing precious metals business, developing specialist industry knowledge and progressing your career within an established, respected brand.

The Role

As a Bullion Operations Coordinator, you'll be responsible for the smooth day-to-day running of bullion operations. You'll ensure all precious metal transactions are handled, processed, and reconciled accurately -- maintaining the highest standards of compliance, security, and professionalism.

You'll work closely with both customers and internal teams, becoming a key point of contact within our bullion department.

Key Responsibilities

Manage and coordinate daily bullion operations across departments and facilities. Handle inbound calls, emails, and live chat enquiries, ensuring an excellent customer experience. Complete and audit all trade files, including KYC and AML checks. Provide clients with live bullion prices and product information. Liaise with suppliers and partners when required. Conduct monthly cash reconciliations and assist with reporting. Support management with social media content and operational projects. Maintain a deep understanding of the precious metals market to improve efficiency and client engagement.

About You

Minimum 2 years' experience in customer service or a similar client-facing role. Proven high-end sales experience with a consultative approach. Strong cash management and numerical accuracy. Excellent attention to detail, communication, and organisational skills. Comfortable working under pressure to meet deadlines. Proficient with Microsoft Office and Google Workspace. Enthusiastic, professional, and eager to learn about the bullion and precious metals sector.

Why Join Us?

Work for the largest vault and bullion provider in the UK & Ireland. Join a supportive, experienced team with real opportunities for career progression. Be part of an expanding sector offering long-term stability and development.
Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Work Location: In person