Job Description

Job Introduction

Jewellery Quarter Bullion - Bullion Trader Account Manager

Location: Birmingham, Office-based

Contract: Full time, permanent contract (37.5 hours per week)

Salary: up to 35,000 depending on experience + commission

Package & Benefits

Salary: up to 35,000 depending on experience Bonus: up to 30% 25 days holiday plus 8 bank holidays (with option to buy extra 5 days) Onsite Gym Health and wellbeing programme Employee and store discount
Office-based at our Birmingham Head Office; visa sponsorship is not available

About Jewellery Quarter Bullion

We're passionate about gold and silver investment--making it simple for customers across the UK and Europe to buy, sell, and store bullion securely. As the UK's leading online bullion dealer with 300m+ turnover, our brands (BullionByPost.co.uk, Gold.co.uk, and others) are trusted by thousands of investors.


You'll join a fast-paced, high-growth business with a market-leading online presence, and lead the continued evolution of our e-commerce success story.

Role Overview

We're hiring a Bullion Trader - Account Manager to join our Sales team and manage high-value relationship, drive trading activity, and help shape our premium customer journey. This hands-on role will see you working directly with HNW clients, managing your own trading pipeline, and supporting junior traders to meet ambitious growth and service goals.

Key Responsibilities

Act as a trusted advisor to HNW clients, supporting their investment decisions across gold, silver and other bullion products Own and manage a high-value personal pipeline across B2C and B2B channels Develop tailored pricing and trading strategies informed by market movements and client needs Mentor junior traders and contribute to a high-performance, compliance and team culture Collaborate across departments to enhance the end-to-end customer experience Ensure trading accuracy, pricing consistency, and stock availability Monitor economic trends and market updates to shape insights and opportunities Promote the full JQB service offering including pensions, storage and portfolio solutions

Skills & Experience

2+ years in sales, account management, trading or investment-related roles Experience supporting HNW clients or working within financial, investment or precious metals sectors Strong commercial awareness, attention to detail, and confidence under pressure Comfortable using Excel, CRM platforms, and sales performance data Experience mentoring or leading others is desirable

Why You'll Love It Here

Work at the commercial heart of a growing investment business Build long-term relationships with high-value clients Help shape a performance-driven trading culture Be part of a team that values insight, ideas, and initiative Career development and hands-on experience with high-impact projects Culture rooted in

Integrity, Agility, Ambition, Clarity, Efficiency

About You

You'll thrive in this role if you:

Have a sharp commercial instinct and love fast-paced environments Enjoy building long-term trust with clients and exceeding expectations Lead with confidence and stay cool under pressure Enjoy mentoring others and being part of a high-performance team Bring professionalism, precision, and ownership to everything you do

Ready to Apply?

If this role sounds like a good fit, we'd love to hear from you. We'll review all applications and be in touch to discuss next steps with shortlisted candidates.

Application Deadline: 7th September 2025

At JQB we champion diversity and promote equal opportunities. We encourage applications from every background -- you're welcome here.