Job Description

JOB ADVERT

Job title: Business Admin Apprentice

Job reference number: 101230

Interview date: TBC

Closing date: 13th August 2025

We have an incredible new opportunity for a Business Admin Apprentice to join Landau. This role offers more than a wage - it's about the deep reward of guiding young people who've faced challenging starts in life toward brighter futures. As a Business Admin Apprentice, you will provide friendly and efficient reception services and responsive administrative support for the centre staff so the centre operates a safe, welcoming and supportive service for all customers, learners and visitors, promoting inclusion and training at every opportunity.

At Landau, we're passionate about changing lives and creating futures. As a leading supported employment and training charity, we're changing over 800 lives each year across the West Midlands, including Telford and Wrekin, by providing pathways to employment, access to education, and support for personal growth and independence. Joining our team means joining a community that values making a real difference--empowering individuals to overcome challenges and realise their potential. We are a diverse, forward-thinking organisation, dedicated to delivering high-quality, sustainable services that truly change lives and open doors to new beginnings

We are committed to supporting our workforce as much as our mission. At Landau, you'll receive the Real Living Wage, access to a private healthcare scheme, roadside assistance, and support through our Disability Confident Employer status. We're proud to be a Gold Award holder for our support of veterans, creating an inclusive environment where all backgrounds and abilities are valued. If you're driven to be part of a diverse, forward-thinking organisation that's dedicated to delivering high-quality, sustainable services that truly change lives, we'd love to have you join us.

If this sounds like the perfect opportunity for you, please apply with your CV. If you are shortlisted, we will send you an application form to complete

Key responsibilities will include:

Provide welcoming and efficient reception services, greeting and signing in visitors, ensuring a well-presented environment

Answering the telephones, monitoring and replying to emails, dealing with day-to-day queries, ensuring high quality communication and customer service

Support with events arrangements, room bookings, visitor arrangements, taster days, and parent's evenings.

Offer flexible support and show initiative in identifying and completing tasks that will assist with the growth and vibrancy of the centre, contributing as part of a high performing and forward-thinking team

To ensure that Bursaries are completed each week for learners who are eligible and sent to Finance for processing

To assist any office staff with any daily tasks

Provide administrative functions for the centre such as tracking orders, supplies and stationery, liaising with suppliers, travel/transport providers

Support in the production and upkeep of business systems such as databases, spreadsheets or documents

Maintain a presence "front of house" supporting high standards of customer service, supervision and support

Support effective communications with parents, carers, stakeholders including arranging meetings, tracking reviews, following absences, recording holidays or leave etc

Undertake such other duties that are required commensurate with the role

Arrange thorough handover when taking leave

Person specification

SKILLS AND CORE COMPETENCIES

Technical competency (qualifications and training certificates/licenses)

GCSE's to include English and Maths
Experience

Full training will be given to the right candidate. Excellent telephone manner and work ethic. Experience working in a customer facing environment
Skills and Attributes

Good IT Skills Relevant business admin competence Creative and innovative
Personal qualities, communicating and relating to others

Be polite and courteous at all times Excellent organisational skills Time-keeping and reliability
OTHER

To contribute to team and departmental meetings as required

To promote the charity in a positive and professional manner

To provide support to organisational staff and the Charity CEO as required

Health and Safety

The post holder is required to maintain and promote a positive attitude to health and safety and to comply with and ensure compliance with health and safety codes of practice for the safety and wellbeing of learners and staff.

Equality & Diversity

Landau has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. Landau's mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes

Safeguarding of Children and Vulnerable Adults

Landau is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. This post is subject to an Enhanced DBS check (at Landau cost)

Hours: 36.5 hours per week

Salary: 7.55 per hour increasing to the real living wage following completion of first year of apprenticeship

This is a permanent position

Location: Stoke

We are committed to creating a fair and inclusive workplace. As part of our pledge with the Crisis Homelessness Alliance, we offer an automatic interview to applicants who meet the minimum criteria for this position and are currently experiencing or at risk of homelessness. If this applies to you, please let us know when you apply.

As a Disability Confident employer we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If this applies to you, please let us know when you apply.

As a member of the Armed Forces Covenant we recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our organisation and country. A guaranteed interview will therefore be offered to Veterans and their Spouses/Partners, serving Regular members of the Armed Forces approaching the end of their service and the Spouses/Partners of currently serving Regular members of the Armed Forces. This is conditional on the minimum criteria of the job being met and no longer than 5 years has lapsed since leaving the Armed Forces (subject to supporting information being provided on request). If this applies to you, please let us know when you apply.

Landau is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment.

If you are offered this position, Landau will ask you to complete an enhanced DBS check with a children's barred list check and provide at least 2 references.

It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.

Job Types: Full-time, Permanent, Apprenticeship

Pay: From 7.55 per hour

Benefits:

Health & wellbeing programme Private medical insurance
Work Location: In person

Application deadline: 13/08/2025
Reference ID: 101230