Job Description

12-month fixed term.

37 hours per week, Monday-Friday 0900-1700

Office based with the option to working from home occasionally.

Salary - 23,556.64 plus basic Serco benefits

Main Purpose:

To provide professional, effective, and efficient business and administration support to the Customer Service Centre's Operational Development & Support Team

Main Accountabilities:

The Admin Assistant will work under the direction and guidance of the Operational Development & Engagement Lead, the post holder will:

Minute Taking:

Accurately record minutes during meetings and distribute them to relevant stakeholders.

Action & Decision Logs:

Maintain and update logs to track actions and decisions made during meetings.

Meeting Coordination:

Schedule and send invites for meetings, prepare agendas, and ensure all necessary materials are available.

Slide Packs:

Create and compile slide packs for presentations and training sessions.

Reporting:

Generate regular reports on team activities, progress, and outcomes.

Record Maintenance:

Ensure all records are accurate, up-to-date, and easily accessible.

Activity Monitoring:

Monitor team activities to ensure timely delivery of tasks and projects.

Planning & Task Management:

Assist in planning and managing tasks to support team objectives.

Travel Booking:

Arrange travel accommodations and itineraries for team members.

Meeting Room Management:

Book and prepare meeting rooms as needed.

Material Collation:

Collect and organize materials for training sessions, meetings, and other team activities.

What you will need for the role:

Proven experience in an administrative role, preferably supporting training, quality management, or knowledge management teams.

Excellent organisational and time management skills.

Strong communication skills, both written and verbal.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Ability to work independently and as part of a team.

Attention to detail and accuracy.

Minimum Maths, English A-C/4 or equivalent

Good communication skills (verbal and written)

Exercise proactivity and good judgement

Knowledge of the concept of confidentiality and GDPR

Flexible attitude to work

Ability to work as a team



What we offer

Salary:

Competitive salaries with annual reviews.

Pension:

Up to 6% contributory pension scheme.

Holidays:

25 days' annual leave plus bank holidays.

Training and development:

We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.

Wellbeing:

24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.

Discounts:

Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.

ShareSave scheme:

Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.

Employee networks:

Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.

Charity:

Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.



Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.



At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.



At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.