Job Description

Seaweed & Co.

is dedicated to harnessing the natural power of seaweed for health, nutrition, and sustainability. With a strong focus on quality and innovation, our sustainable Scottish seaweed delivers unique benefits across food, health, and wellness industries. Committed to environmental responsibility, we ensure our seaweed is sustainably harvested and expertly processed to retain its natural goodness. Through cutting-edge research and a passion for seaweed's potential, we strive to make this incredible marine superfood accessible to businesses and consumers worldwide.

As a Business Administration Apprentice, you'll play a key role in supporting various administrative functions across the business. This apprenticeship program offers an excellent opportunity to gain hands-on experience as you'll be at the heart of our mission to deliver outstanding experiences to every customer. You will be encouraged to take ownership of customer interactions from start to finish, ensuring that every enquiry or concern is handled with professionalism, empathy, and efficiency. This role offers a fantastic opportunity to develop confidence, communication skills, and product knowledge while working with a passionate and supportive team.

Key Responsibilities:

Assist with general admin tasks such as filing, data entry and maintaining records. Handling incoming calls and correspondence, directing them to the appropriate staff members. Assist the Marketing team with direct mailing, including printing, assembling and mailing out materials. Provide admin support for events, including tracking of RSVP's, packing and assisting with event logistics. Be the first point of contact for customer enquiries via phone, email, and online chat. Take ownership of customer requests, following through until the customer is completely satisfied. Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions. Resolve customer issues promptly and effectively, escalating only when necessary. Proactively follow up with customers to check on their satisfaction and identify opportunities for improvement. Keep accurate records of customer interactions and feedback to support continuous service improvements. Work closely with the sales, marketing, and operations teams to ensure a seamless customer experience. Contribute ideas and suggestions to enhance our customer service processes. Represent the company's values and professionalism in every customer interaction.

Training To Be Provided and Expected Apprenticeship Duration

You will be completing the level 3 Business Administration Apprenticeship . This is for 18 months which will include one day per week at Newcastle College. Day to be confirmed.

Skills Required

A professional telephone manner, and strong communication skills Strong IT skills, including MS Word and Excel Good organisational skills A keen eye for detail The ability to prioritise, and flexibility to adapt to changing priorities Willingness to learn Grade 4 in Maths and English

Desired skills and persona qualities

Trustworthy Positive attitude Self Motivated

Benefits:

Earn a Level 3 Business Administration qualification while learning on the job Opportunity for a full-time position upon apprenticeship completion
Job Types: Full-time, Permanent, Apprenticeship

Pay: 7.55 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Employee discount Work from home
Work Location: In person