Job Description

About The Role

Are you an organised and motivated individual ready to start your career in business administration?



We're looking for a Business Administrator Trainee to join our friendly team based at Cotswold District Council, Cirencester. This is a fantastic opportunity to gain hands-on experience while working towards a Level 3 Business Administration Apprenticeship -- all while supporting the delivery of vital local council services that make a real difference in our communities.



This full-time, two-year fixed-term contract role offers 37 hours per week, combining on-the-job learning with dedicated training time at Cirencester College.

What you'll be doing

You'll play a key part in helping our Support Service team run smoothly by:


Providing day-to-day administrative support to the Residential Service Group Handling customer enquiries via phone, email, social media, and face-to-face interactions Using a range of IT systems to record and manage information accurately Carrying out general office tasks such as photocopying, scanning, and data entry Liaising with officers, senior staff, and councillors to ensure effective communication Supporting continuous improvement across departments Working towards successfully completing your

Level 3 Business Administration Apprenticeship

within 24 months

This is a hands-on role where you'll develop key professional skills, gain valuable workplace experience, and contribute to services that directly benefit your community.

What we're looking for

Essential:

GCSEs (Grade 9-4 / A-C) in English and Maths or equivalent qualifications
Commitment to completing the Level 3 Business Administration Apprenticeship Excellent interpersonal and communication skills Confident IT and keyboard skills, with a willingness to learn new systems Strong attention to detail and good problem-solving skills Proactive and self-motivated, with the ability to prioritise and meet deadlines

Desirable:

Familiarity with Microsoft and Google software packages Experience using digital systems and technology Good written and verbal communication skills



For more information about this role please see the /Person Specification.

Special Conditions

There may be a requirement to work at other Publica Group (Support) Ltd and/or client locations You may be asked to work reasonable additional hours in line with service needs A full UK driving licence and access to a vehicle are desirable This role will require a Baseline Personnel Security Standard (BPSS) check

What we can do for you

Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of up to 7% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary
Watch our new 'What is Publica' video to see why its great to join us!

About Us

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.


Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.