Job Description

Completing a Level 3 Business Administration apprenticeship with Portsmouth City Council

Fixed Term Contract for a total of 21 months which includes the end point assessment.

Salary: \xc2\xa321,029 p.a.

37 hours per week

We are looking for a Business Administrator Apprentice to join us supporting our Housing Regulation licensing team within the Private Sector Housing service, who deliver a responsive and effective services to anyone who approaches the city council needing help regarding their home. This includes the delivery of statutory functions relating to housing standards and licencing of Houses in Multiple Occupation (HMO). Candidates must be enthusiastic, good communicators, organised, methodical and able to prioritise multiple demands.

What can we offer?

We can provide you with an opportunity to work across all areas of Private Sector Housing, supporting all the teams which cover a diverse service to support our customers. We will support you by providing opportunities to train and develop your existing knowledge and skills.

What is the Role?

You will be based at the Portsmouth City Council Civic Offices reporting directly to the Housing Regulations Licensing Administration Team Lead.

You will be required to support the Private Sector Housing teams to manage our HMO licensing Service provision by carrying out a range of administrative duties including answering customer enquiries, resolving issues, call taking, uploading information on our IT systems, recording, and analysing data and supporting the Housing Regulations Licensing Team.

You may be the first point of contact for Landlords, Licence Holders, and Property Agencies as we offer a frontline service. As the Business Administrator Apprentice, you will also be responsible for providing advice, guidance and assistance to customers contacting the service in line with the Housing Act 2004.

Who is the person?

Your application needs to demonstrate that you:

• Have excellent customer service skills; you must have a good telephone manner to deliver the high level of customer service.
• Can work independently, are well organised and able to prioritise and manage multiple demands as appropriate.
• You will need to have least one of the following: GCSE Grade A-C, GCSE Grade 9-4, Functional Skills Level 2 in Maths & English.
• Have excellent communication skills, including the ability to ask effective questions to gather accurate information about the services requested.
• Delivering the right information, to the right people and at the right time
• Be able to respond professionally to colleagues, service users, third parties and contractor operatives.
• Be organised, methodical and have an eye for detail when managing demands received and have the ability to prioritise as appropriate.
• Able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team.
• Are competent using a variety of IT databases and systems as they will need to be updated with timely, relevant, and accurate information.
• Have a positive attitude towards work, be resilient, embrace change and actively work with your colleagues to improve the service offered to customers.
• Be able to use information to problem solve.
• Be willing to work outside of standard office hours, if and, when required

When completing the application form, please thoroughly tailor your application to the \'Who is the Person\' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important, or you are likely not to be shortlisted.

Please also remember to tell us:

Are you a citizen of the United Kingdom or another country within the European Union (EU) or European Economic Area (EEA)? Yes/No

Will you have been ordinarily resident in the United Kingdom or another country within the EU or EEA for at least 3 years from current date? Yes/No

Do you depend on a visa or other permission to reside in the United Kingdom? Yes/No

If you have answered \'Yes\' to the previous question, please describe below what type of visa/permission you have. You will need to bring in your passport and visa or evidence of immigration permission when you enrol so that we assess your eligibility to receive Government funding for the Apprenticeship programme.

Closing date: 6th October 2023.

Assessment/Interviews: 26th/27th October 2023.

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• A generous pension scheme.
• Up to 31 days annual leave per year pro rata + bank holidays
• Flexible / hybrid working.
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships.
• Potential to purchase additional annual leave.
• Business travel support and initiatives, including bike loans.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk

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