Job Description

Customer Support Team Apprentice.

What you will do in your working day:

Redbridge & Sons Property Services are recruiting for the position of a Customer Support Team Apprentice to join our expanding workforce and be part of the company's future development. You will be expected to:

Work in a busy office environment answering telephones, contacting customers Coordinating with engineers and sub-contractors on various service breakdowns & installation work streams Providing full support to the management teams There is also the opportunity for the individual to work with and support the Sales & Marketing team, with regards tender opportunities along with marketing campaigns and other areas of sales processes making this a varied and comprehensive apprenticeship opportunity Internal training will be provided, and you will be working on the company CRM software and other software systems along with Microsoft word, excel and Outlook The position will also lead to training in areas such as purchase orders and invoicing as well as numerous accreditation system requirements

The training you will receive:

As the successful apprentice, you will undertake a Level 3 Apprenticeship in Business Administration The standard is assessed by a range of methods to meet all the knowledge, skills and behaviours. This includes: Record & Document production, Planning & Organisation, Project Management, Business Fundamentals, Relevant Regulations, Managing Performance, Personal Qualities, Responsibility. Evidence will be collated within a portfolio of evidence. To achieve the full Level 3, all units of the Qualification must be passed, meeting the assessment criteria. Course Duration 21 months Plus 3 months for the EPA (End Point Assessment.) The training provider will be Gloucester College. Apprenticeship Delivery: Workplace Delivery with the Assessor to visit every 4- 6 weeks The administration role may be a gateway to further career opportunities, such as management or senior support roles

What to expect at the end of your apprenticeship:

Full time employment and opportunities of progression along with business growth and expansion, subject to the individuals performance throughout the training program.

Desired skills and personal qualities:

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non-judgemental, Patience.

Qualifications:

GCSE or equivalent GCSE's Maths and English (Grade A-C or 4-9)

Essential

Things to consider:

With offices based in Gloucester, you must be able to get to and from work via your own transport or public transport.

Working Week:

Monday to Thursday, 8.15am - 5.00pm with 1/2 hour for lunch.

Friday 8.15am - 3.45pm with hour for lunch.

Total hours per week: 40

Apprenticeship level:

Advanced Level 3 (A level)

Expected Apprenticeship Duration:

24 Months.

Applicants by email only to: craig.smith@redbridgeandsons.co.uk (Please include your CV & cover letter.)

Job Types: Full-time, Apprenticeship

Pay: 7.55-8.55 per hour

Benefits:

Employee discount On-site parking
Language:

English (preferred)
Work Location: In person

Application deadline: 12/09/2025