Job Description

Purpose of Role:

To provide the management of the companies office's and business administration systems. To be able to support the operational teams, business objectives and company growth plans through robust administration and business systems.
Roles:

General Management:

Manage the administrational and office operational responsibilities on a day-to-day basis. This includes the security and structure of the property, as well as the day-to-day running and maintenance. Manage and continuously improve the companies administration systems to achieve our customers' expectations in-line with business objectives and agreed service level agreements. Monitor the utilisation and improve (where necessary) processes and procedures to achieve quality standards. Provide administration support to the Technical Team, Finance and Sales & Marketing team to implement effective business management systems. Evaluate and Implement business systems and business tools to increase operational effectiveness. Create and maintain interdepartmental teamwork, flexibility and harmony to achieve business objectives. Create and maintain a working culture that is consistent with the company's ability to achieve its Business Objectives and Company values by demonstrated leadership by "talking the talk and walking the walk." Demonstrate effective project management skills and effective man-management of technical resource.

Management Support:

Provide support to colleagues to develop and continuously deliver the companies policies and procedures. Holiday and resource planning in conjunction with other department heads. Recruitment support and planning to achieve the company's business objectives and growth plans. Coordinate with the finance team the ordering and returning of company supplied vehicles. Coordinate the companies management meeting and customer management meetings. Maintain the probationary period meetings with department heads to ensure team members receive appropriate career development and training plans.

Customer Management:

Prepare sales quotations, purchasing of goods, stock control, goods inwards/ outwards & delivery notes. Manage and maintain the customer renewal of services. Provide business administrative support to all operational teams with regards documentation support including paperwork, filing and updating records.

Business Systems:

Manage and maintain the implementation and all business systems used by the company to maintain accurate data and records to ensure our customer service expectations to be delivered as part of our service level agreements. Provide effective communication both verbally and written using the telephone, email and written reports. Supporting our technical team to deliver on customer service, sales order, and project management plans.

Quality Management:

Manage the customer complaints process and if applicable the progress of ISO900 QMS / ISO2700 Security. Manage the customer review process.

H&S Development:

Develop and maintain the company's Health & Safety policy. Fire Evacuation & Coordination. H&S induction training to new starters and provide refresher training. Reporting all Riddor to the company director. Coordinating any PPE and workwear clothing requirements. Maintaining the company's Building, Facilities and Environmental issues.

Purchasing & Scheduling:

Insurance Tradesman Liability and Property cover. Required equipment for sales orders and the operational office and technical team. Schedule IT Management meetings.

Required Skills:

Manage multiple tasks and prioritise in order to meet agreed deadlines. Demonstrate excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter experts. Strong interpersonal skills, general management experience and a strong engineering discipline is essential. Proficient in Microsoft Office.

Pre-Requisites:

5 years' management experience working in a customer service role. 5 years' management of technical, operational and support resource. A positive attitude with a flexible and friendly manner to achieve customer expectations. Excellent written and verbal communication skills. A genuine concern for quality, always striving to do an excellent job and deliver a professional performance. Demonstrates pride in own work and holds others to account for their work, attitude and behaviour.
Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Ability to commute/relocate:

Colchester, CO4 5ZS: reliably commute or plan to relocate before starting work (required)
Application question(s):

Must have a car and a valid UK driving license
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 01/08/2025
Reference ID: 250406
Expected start date: 18/08/2025