Job Description

Full-time (37.5 hours per week)

26-29 k DOE

Pembroke Dock (SA72)

Help us keep 25,000+ gardeners smiling. Easy Garden Group ships gardening products from our HQ in Pembroke Dock throughout the UK and Europe. We're growing fast and need a hands-on coordinator to make sure every order, invoice and customer query runs like clockwork.

Why You'll Love It Here

Progression & rewards--Clear goals set together, regular reviews, and rewards when you succeed Technology focus--We like to use cutting-edge technology to help us run our business. We encourage the use of AI and automation Hybrid--Work from home once a week after probation Wellness & perks--Free health and wellbeing programme, staff discount on all gardening gear Modern office/warehouse (recently refurbished), free parking, good coffee! 28 days holiday incl. bank holidays + your birthday off!

What You'll Do

Own the busy support inbox & phone line, resolving queries within SLA Run day-to-day bookkeeping in Xero--post invoices, reconcile bank feeds, process payroll, and prep VAT returns with our external accountant. Build weekly KPI dashboards in Excel or Looker Studio so directors see issues before they snowball Serve as the administrative backbone--create, update, and organise shared docs (price lists, SOPs, policies, supplier files) Jump into projects--Marketplace onboarding, new product launches, peak-season planning

Must-Haves

2+ years' office administration or operations-support experience Working knowledge of bookkeeping plus hands-on use of Xero, QuickBooks or similar accounting software (training provided for the right candidate) Fluent in Excel/Google Sheets skills, including importing/exporting data via CSV Calm, friendly phone manner--about 30-40 calls a day in peak season Proven knack for spotting and fixing process snags (give us an example at interview!)

Nice-to-Haves

Experience with Zendesk, HubSpot or another CRM Familiarity with inventory / stock-management software Background in e-commerce, wholesale or logistics Basic payroll and HR administration Building automation using tools like Zapier and Make.com An interest in gardening or sustainability (you'll fit right in!)
We're committed to building a diverse team and encourage applications from all backgrounds.

Job Types: Full-time, Permanent

Pay: 26,000.00-29,000.00 per year

Benefits:

Company pension Employee discount Enhanced paternity leave Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Pembroke Dock SA72: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Administrative: 2 years (required)
Language:

English (required)
Work Location: In person

Application deadline: 31/05/2025
Reference ID: Business Administrator / Customer Service