Job Description

Business Administrator

Job Type

: Full-time, Permanent

Work Location

: In person

Blue are searching for a motivated and detail-oriented Business Administrator with proven experience in water retail operations. Our expanding presence in the Scottish water market offers an exciting opportunity for an ambitious business administrator in this field to support and enhance our operational processes, ensuring that our internal systems, partner activities, and client services run efficiently and effectively. Working closely with innovative management and cross-functional teams, our growing operative and administrative department drives our collaborative progression as a future-focused company.

About the Company:
At Blue Business Water, we provide efficient, sustainable, and transparent water services to businesses across Scotland.

Why work with us?

Scale With Us: As our team and customer base continue to grow, we're looking for people who will embrace opportunities to contribute to innovative solutions and impactful growth at Blue.

Our Culture: Collaborative, innovative, and inclusive, Blue strives to create a supportive environment for our team which encourages growth and innovation.

Your Voice Matters: We empower everyone to contribute to new ideas and encourage open dialogue and collaborative change.

customers well with great prices, provide genuine advice to reduce water consumption and costs, and deliver a professional, friendly, and reliable service every time.

Responsibilities

Manage and maintain key business systems, ensuring accurate data and efficient operation across customer and partner processes. Oversee daily operational workflows, identifying bottlenecks and implementing solutions to improve efficiency and accuracy. Support the integration and optimisation of the company's portals and systems. Monitor and update performance and compliance metrics, producing operational reports and insights for management. Assist with the coordination and documentation of partner onboarding, contract management, and service delivery processes. Liaise with internal teams to ensure smooth communication, process alignment, and issue resolution. Support process automation and digital transformation initiatives to improve internal systems. Maintain accurate operational records and ensure all administrative procedures comply with regulatory and company standards. Contribute to the development and implementation of standard operating procedures (SOPs) across the business.

Note:

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.

Qualifications and Experience

Strong understanding of water retail operations, including billing, customer management, and market data flows. Experience in operations, process management, or business administration within a utilities or service-based organisation. Strong analytical and organisational skills, with the ability to manage multiple priorities effectively. Experience working with CRM systems, data platforms, or operational reporting tools. Excellent problem-solving abilities, with a proactive and systematic approach to process improvement. Strong communication skills and the ability to work collaboratively across departments. High attention to detail, accuracy, and accountability in all aspects of work.
Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Benefits:

Casual dress On-site parking
Work Location: In person