Job Description

At Devon Partnership NHS Trust, our commitment to excellence starts with our people. Administration services underpin all of our clinical activity, which means our dedicated and enthusiastic administrative workforce is vital to the delivery of first-class care.
We are currently seeking a highly motivated and skilled Business Administrator to join our Temporary Staffing and Bed Management team, based at Wonford House in Exeter. This is an exciting opportunity to work in a dynamic and supportive team where your contribution directly supports patient care across our services.
About the Role
As a Business Administrator, you will provide comprehensive administrative support to managers and the wider team. The post requires a flexible, multi-skilled individual with excellent organisational skills and a proactive approach to managing a varied and often fast-paced workload. You will play a vital role in coordinating office procedures, maintaining systems, and delivering high-quality administration that supports both staffing operations and effective bed management.
You will be working as part of a collaborative administration team within a healthcare environment and will be expected to manage a broad range of responsibilities independently and efficiently.
Main duties of the job
Key Responsibilities include:

• Provide high-quality administrative support to the Temporary Staffing and Bed Management team
• Undertake comprehensive diary management, including organising and prioritising appointments and meetings
• Deliver full meeting administration: prepare agendas, take and distribute formal minutes, maintain attendance records, and monitor actions to ensure follow-up and completion
• Keep accurate and up-to-date records on internal staffing and patient systems, supporting the team in maintaining compliance and data integrity
• Use Trust finance systems to process routine administrative and staffing-related tasks efficiently
• Ensure the smooth coordination and implementation of office procedures
• Work in collaboration with team members, sharing tasks and supporting flexible ways of working
• Provide a friendly, professional first point of contact for telephone and email enquiries
• Assist with data collation and reporting, ensuring deadlines are met and standards upheld
• Apply a strong working knowledge of administrative practices and Microsoft Office packages, along with experience using bespoke IT systems

About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Details
Date posted
15 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year
Contract
Permanent
Working pattern
Full-time, Home or remote working
Reference number
C9369-25-0533
Job locations
Wonford House
Dryden Road
Exeter
Devon
EX2 5AF
Job description
Job responsibilities
Please refer to the full and Person specification attached to this advert which will provide further information on this role. Job description
Job responsibilities
Please refer to the full and Person specification attached to this advert which will provide further information on this role.
Person Specification
Qualifications
Essential

• RSA 3 Word Processing or equivalent level of experience in practice
• NVQ3 in administration or equivalent level administrative knowledge and experience
• GCSE English or equivalent
• Evidence of continuing professional and personal development

Desirable

• ECDL (European Computer Driving Licence).
• Shorthand or Speedwriting

Experience
Essential

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change when required
• Previous experience of working within an administrative or secretarial team
• Experience of dealing with confidential and complex information
• Previous experience of working in a Healthcare or Social Care administrative setting

Desirable

• Ability to take accurate formal and informal minutes
• Demonstrate good numeracy and literacy skills

Skills and Abilities
Essential

• Excellent interpersonal and communication skills both written and verbal
• Able to deal confidentially and tactfully with people at all levels.
• Ability to take and convey clear messages
• Experience in dealing with people in distress in a calm and confident manner
• Ability to recognise when other communication aids may be needed.
• Willingness to embrace new ways of working/changes
• Understanding and respect of confidentiality in the workplace

Knowledge
Essential

• Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
• Working knowledge of a range of administrative procedures including diary management and arranging appointments
• Experience or understanding of creating electronic records, electronic filing systems
• Electronic data base management.
• Ability to manage diverse workload whilst dealing with frequent interruptions
• Ability to meet deadlines and to work under pressure
• Exceptional organisational skills and ability to prioritise
• Ability to work both independently and as part of a team
• Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
• Knowledge of our business and how it supports patient care

Person Specification
Qualifications
Essential

• RSA 3 Word Processing or equivalent level of experience in practice
• NVQ3 in administration or equivalent level administrative knowledge and experience
• GCSE English or equivalent
• Evidence of continuing professional and personal development

Desirable

• ECDL (European Computer Driving Licence).
• Shorthand or Speedwriting

Experience
Essential

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change when required
• Previous experience of working within an administrative or secretarial team
• Experience of dealing with confidential and complex information
• Previous experience of working in a Healthcare or Social Care administrative setting

Desirable

• Ability to take accurate formal and informal minutes
• Demonstrate good numeracy and literacy skills

Skills and Abilities
Essential

• Excellent interpersonal and communication skills both written and verbal
• Able to deal confidentially and tactfully with people at all levels.
• Ability to take and convey clear messages
• Experience in dealing with people in distress in a calm and confident manner
• Ability to recognise when other communication aids may be needed.
• Willingness to embrace new ways of working/changes
• Understanding and respect of confidentiality in the workplace

Knowledge
Essential

• Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
• Working knowledge of a range of administrative procedures including diary management and arranging appointments
• Experience or understanding of creating electronic records, electronic filing systems
• Electronic data base management.
• Ability to manage diverse workload whilst dealing with frequent interruptions
• Ability to meet deadlines and to work under pressure
• Exceptional organisational skills and ability to prioritise
• Ability to work both independently and as part of a team
• Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
• Knowledge of our business and how it supports patient care