Job Description

Company Description

We are an independent psychology practice with locations in Harrogate, Huddersfield, Devon, and Dublin, specialising in neurodevelopmental assessments and emotional wellbeing therapeutic services for children, young adults, adults, and families. Our team also undertakes expert witness assessments. We proudly hold NHS contracts, providing combined neurodevelopmental assessments on behalf of NHS Trusts, which allows us to serve both NHS and privately referred clients.

We are seeking a Business Administrator to support the daily operations of our private practice in Harrogate, assisting a team of clinicians and ensuring the efficient delivery of administration tasks related to our NHS contracts and services. This role is full-time, comprising 37.5 hours per week from Monday to Friday, and is available for immediate start for the right candidate.

Key Responsibilities

The successful candidate will undertake a range of tasks, including but not limited to:

Managing appointment and operation bookings Overseeing diary management Liaising with referrers, patients, and clinicians Liaising with NHS contacts Developing and managing databases Communicating with insurers regarding payments and treatment authorisations Processing card payments from patients once systems are implemented Handling letter processing Managing incoming and outgoing paper and electronic correspondence Responding to incoming calls and emails Monitoring key service delivery databases, such as referrals and assessment records, to ensure smooth service delivery Ensuring compliance with GDPR, confidentiality, and information governance at all times

Candidate Requirements

To be considered for this role, candidates must possess:

A solid understanding of patient confidentiality Proficient knowledge and experience using Microsoft Office applications (Word, Excel, and Outlook) Experience with patient notes and CRM systems A collaborative team spirit, with the ability to work autonomously Strong capacity to thrive under pressure in a busy environment Excellent time management skills A systematic and efficient approach to tasks Essential customer service experience A positive 'can-do' attitude

Training Provided

We offer training in the following areas:

Practice management software platform Accounting software Comprehensive induction regarding service delivery processes

Additional Information

Holidays:

28 days per year, plus bank holidays (based on a 5-day work week), with an additional day off to celebrate your birthday.

Pension:

Workplace pension scheme

Healthcare:

Private healthcare, subject to successful completion of the probationary period This position is subject to a full Enhanced DBS check.
Please note that this is not a remote working position; the successful candidate will be based at our office in Windsor House, Harrogate, HG1 2PW.

We look forward to receiving your application!

Job Type: Fixed term contract
Contract length: 12 months

Pay: 24,000.00 per year

Benefits:

Company events Company pension Free parking Private medical insurance
Ability to commute/relocate:

Harrogate, HG1 2PW: reliably commute or plan to relocate before starting work (required)
Experience:

Business administration/ accounting: 1 year (required)
Work Location: In person