Job Description

About Somerce
Somerce is a fast-paced and creative TikTok Shop agency based in London. We help brands unlock the full potential of TikTok Shop by creating high-performing strategies that drive real growth. Our team is young, ambitious, and deeply plugged into the creator economy. We live and breathe social commerce, and we're on the hunt for a highly organised and detail-oriented Business Administrator to support our growing team.
The Role
We're looking for a proactive Business Administrator to keep our operations running smoothly and ensure the business is set up for scale. In this role, you'll oversee key administrative, financial, and operational processes, acting as the organisational backbone of the agency. You'll support leadership, streamline internal workflows, and ensure day-to-day business functions--from finance to HR to legal--are well managed.
This is the ideal opportunity for someone who thrives in a fast-moving environment, enjoys improving processes, and wants to gain exposure across all areas of a growing social commerce agency.
Key Responsibilities
Business Operations & Administration

• Manage daily operational tasks to keep the agency running efficiently.
• Oversee office administration, including scheduling, supplies, meeting coordination, and hybrid working logistics.
• Maintain and optimise internal systems and filing processes.
• Assist in implementing operational policies and workflows to improve efficiency.

Finance & Sales Support

• Process client invoices, manage payment tracking, and follow up on outstanding invoices.
• Support payroll coordination and liaise with external finance partners on monthly submissions.
• Maintain accurate records for financial reporting and assist with reconciliations.
• Update CRM systems (ClickUp, Pipedrive, Salesforce) to keep the sales pipeline organised and up to date.
• Assist with proposals, booking confirmations, and client onboarding documentation.

HR & People Support

• Coordinate recruitment admin, including scheduling interviews and managing candidate communications.
• Support new starter onboarding (equipment, contracts, documentation, welcome packs).
• Maintain accurate employee records and track staff progression milestones.
• Help organise team events, monthly socials, and internal meetups.

Legal & Compliance

• Maintain and organise legal documentation such as NDAs, SoWs, and MSAs.
• Track contract signatures and ensure compliance with filing procedures.
• Liaise with external legal support when required.

Process Improvement & Scaling

• Identify inefficiencies in administrative workflows and propose improvements.
• Assist leadership in building scalable processes for operations, finance, and people management.
• Support the implementation of automation tools to reduce manual admin work.

Requirements

• 2+ years' experience in a business admin, operations, or office management role, ideally in a creative, e-commerce, or agency setting.
• Strong organisational and multitasking skills, with a focus on accuracy and detail.
• Confident with financial admin (invoicing, payment tracking, payroll support).
• Comfortable with CRM systems (ClickUp, Pipedrive, Salesforce) and Google Workspace.
• A proactive problem-solver who can manage competing priorities and work independently.
• A team player with great communication skills and a "get things done" attitude.

Benefits

• Flexible hybrid working
• "Work from anywhere" policy for overseas trip
• Regular team socials and events
• Exposure to all areas of a growing social commerce agency
• Opportunity to progress into an Operations or Office Manager role as the business scales