Job Description

Business Administrator

Division: Supervision, Policy & Competition

Department: Retail Banking SupervisionSalary: National (Edinburgh and Leeds) ranging from 25,000 to 33,333 and London from 27,500 to 37,000 (salary offered will be based on skills and experience) This role is graded as: Profession Business Support - Corporate Your recruitment contact is Rumana Hussain via Rumana.Hussain@fca.org.uk. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.
In SPC, we oversee firms and individuals (supervision), create and review the rules by which they operate (policy) and identify and remedy ineffective competition in markets (competition).
The Retail Banking Directorate oversees supervision and policy for retail banking and mortgages, ensuring markets remain fair, competitive, and innovative while prioritising the interests of consumers and SMEs.
We are currently recruiting for two roles - one on a 12-month fixed-term contract and one on a permanent basis.

Role responsibilities:Responsible for preparing agendas, coordinating briefings, attending and managing meeting documents and actions, and overseeing inbox management by monitoring emails and following up on required actions Delivering high-quality support to Managers across two teams within Retail Banking and the teams within the department, to ensure smooth and efficient operations, while building a strong network with senior management and diverse internal and external stakeholders to broaden your influence Maintaining and updating records in the FCA system to ensure regulatory compliance and data accuracy, while developing strong knowledge of various FCA systems Contribute to two high-profile and fast-paced teams that play a significant role in the FCA's operations, engagement, and reputation, while working collaboratively within a supportive environment to achieve shared goals and drive continuous improvement Exhibits flexibility and a proactive, team-oriented approach to effectively manage competing priorities and deadlines, ensuring smooth operations within a high-pressure, professional office environment Provide comprehensive support for the organisation and delivery of internal and external meetings and events, ensuring effective coordination and accurate record of key issues Prepare documents and provide guidance to colleagues, while offering flexible support across the team, including covering responsibilities for the Head of Department's PA and other PBS when required

Skills required:
Minimum:Proven experience in a role which has required strong written and verbal communication skills, along with the ability to cultivate and manage stakeholder relationships across all levels Proven experience working in a fast-paced environment, combining excellent organisational, prioritisation and time management skills, with the ability to work in a structured way and deliver high-quality results under tight deadlines Proven experience in delivering high-quality administrative support, including mailbox management, ensuring enquires all queries are responded to at the agreed deadlines

Essential:Proficient in using Microsoft Office applications including Word, Excel, PowerPoint and Outlook Ability to handle staff confidential and sensitive data with utmost discretion ensuring confidentiality is upheld at all times Prior experience in a role that involves a high level of accuracy and attention to detail ensuring precision in all tasks Capable of professionally engaging with senior internal and external stakeholders on both general and confidential matters Ability to build good working relationships & networks across the division, the FCA in general and with external suppliers by gaining trust Demonstrate ability to collaborate effectively within a team while maintaining the flexibility to work independently and take initiatives

Benefits:25 days annual leave plus bank holidays. Hybrid model with up to 60% remote work. Non-contributory pension (8-12% depending on age) and life assurance at eight times your salary. Private healthcare with Bupa, income protection, and 24/7 Employee Assistance. 35 hours of paid volunteering annually. A flexible benefits scheme designed around your lifestyle.

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.
Our Values & Culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that's free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: Our Hiring Approach



We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role's key requirements.

Useful Information and Timeline
Timeline:Job advert close: 5th November 2025 at 11:59pm CV Review/Shortlist: 7th November 2025 First Interview: WC 17th November 2025 * Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.