Job Description

Job Category: Corporate
:
Job Title: Business Analyst (Customer Services Domain)
Contract Type: Fixed Term for 6 months
Salary: 55,441.05 (61,109.24 is achieved after 12 months successful performance in the role)
Working Hours: Full time 35 hours
Working Pattern: Monday to Friday
Location: Speke, Liverpool / Hybrid
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Business Analyst
As a Business Analyst, you will be responsible for analysing complex business problems and supporting the design of new solutions, products and services to support the Riverside Transformation Portfolio.
Your primary skills will be analysis and problem solving and you will be an experienced change professional who can support the project team by applying a "can-do" attitude, being able to manage the delivery of all types of small to medium change.
You work as part of a project team with responsibility for undertaking in-depth analysis and capturing business needs to help identify products and services that provide business solutions to complex problems.
As a member of the Project Team, your work will be crucial to the ongoing transformation of the Customer Services domain. You will work on projects covering all aspects of Customer Services including Housing Services Improvements with a focus on delivery to our frontline customers. The ideal candidate will bring existing knowledge of working within the housing sector and a preferential knowledge of Customer Services.
Combined with highly complex and analytical skills in designing 'As-Is' and 'To-Be' processes, driving process automation and designing creative solutions that meet the needs of the business.
You will be versatile; team focussed and apply a can-do attitude so that the team deliver quality outcomes and products on time.
About you
We are looking for someone with experience of working as a Business Analyst as part of a project team in delivering at a fast pace in a changeable environment. You will have a strong understanding of the housing sector and in particular Customer Services. You will be a confident Business Analyst with the ability to manage stakeholders at all levels of the business and be confident in facilitating workshops, requirement gathering and working across teams to implement design and deliver solutions.
Why Riverside?
At Riverside we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile

• Work as part of a cross-functional team with responsibility for supporting the design of new designs and capabilities through analysis.
• Facilitate collaborative workshops with team members, business stakeholders and customers to define the current state and future business requirements enabling the design, selection and build of business solutions that drive business and customer value.
• Capture business needs through a range of analytical techniques and translate them into user stories, epics, process diagrams and requirement documentation.
• Closely collaborate with the Design, Delivery and Architecture Communities to understand business goals, strategic drivers and product roadmaps to develop solutions that enhance the organisations operating model and delivers against expected outcomes and benefits of the business.
• Design and implement lean business processes and maintain relevant documentation.
• Work to break down large initiatives and design for iterative delivery to enable the team to deliver value sooner.
• Self-organise and adopt new ways of delivering analysis.
• Work Closely with the Project Manager and with your team and the business to continuously review that work is prioritised against business needs.

Person specification
Knowledge, Skills and Experience
Essential

• Experience of working as part of a project team as a Business Analyst.
• Strong understanding housing and customer processes.
• Hands-on experience with Visio and understanding the design of process flows.
• Demonstrable experience in facilitating workshops to document processes and gather requirements with stakeholders
• Ability to influence stakeholders at all levels and work closely with them to identify acceptable solutions to business problems.
• Proven team player and self-starter who is also able to work autonomously

Desirable

• Certified Business Analysis Professional.
• Specific functional expertise & knowledge relevant to the business area.

About Us:
Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Skills Required