Job Description

Description

This role provides dedicated business analysis support across strategic and operational change initiatives within Polo Works, with a focus on data, systems, and process improvement. The Business Analyst (BA) will work closely with business users, delivery teams, and technology partners to translate business needs into clear requirements and support delivery through the full project lifecycle.



Experience with data and reporting projects (such as Data Warehousing or MI/BI delivery) is highly desirable, as is experience in the London Market or wider insurance industry.

Key Responsibilities

Capture and document business requirements, processes, and data needs for new and existing change initiatives.
Work with stakeholders across Polo Works functions including operations, finance, underwriting support, and technology.
Support analysis and mapping of data flows between core systems, including Policy Administration Systems (PAS), finance, and reporting tools.
Produce clear and structured documentation such as requirement specifications, user stories, business cases, and process maps.
Assist in the development of data dictionaries, data lineage documentation, and reporting requirements.
Collaborate with delivery teams to ensure requirements are understood, developed, and tested appropriately.
Support test planning and execution including defining test cases and participating in UAT.
Contribute to the ongoing improvement of business processes, identifying areas for optimisation or automation.
Facilitate stakeholder meetings, requirements workshops, and project stand-ups.
Assist in the evaluation and onboarding of new vendors or technology solutions where required.
Work with project managers to track progress, highlight risks and ensure successful delivery of business outcomes.

Skills, Knowledge and Expertise

Essential:
Proven experience as a Business Analyst within an insurance or financial services environment.
Strong analytical skills with experience documenting requirements, processes, and data logic.
Understanding of data structures and familiarity with working on data/reporting initiatives.
Ability to build effective relationships with business and technical stakeholders at all levels.
Experience in producing documentation including process flows, business cases, and test plans.
Strong verbal and written communication skills, including stakeholder facilitation and presentation.
Comfortable working in an environment of evolving priorities and concurrent projects.

Experience working on Data Warehouse or MI/BI projects.
Familiarity with London Market insurance systems and data (e.g., policy, claims, bordereaux).
Working knowledge of data governance principles and data quality standards.
Experience using tools such as Jira, Azure DevOps, Visio, and Excel.
Understanding of Agile project delivery methods.

Benefits

As well as a competitive salary, discretionary annual bonus, and 25 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, life assurance, income protection, private medical insurance, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.

About PoloWorks

PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.
As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.


Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.

With offices located in both London and Cheltenham, PoloWorks is poised for ambitious growth, presenting thrilling opportunities for those who join us on the next phase of our journey. By becoming part of our team, successful candidates will be joining a business recognized as a Great Place to Work Certified organisation, and honored with awards for Best Workplaces for Women and Best Workplaces in Financial Services and Insurance.

It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.