Job Description

Job Category: Corporate
:
Job Title: Business Analyst Governance
Contract Type: Permanent
Salary: 55,441.05 (61,109.24 is achieved after 12/18 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Speke, Liverpool / Hybrid
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as Business Analyst Governance
As a Business Analyst, you will be responsible for analysing complex business problems and supporting
the design of new solutions, products and services to support the Riverside Transformation Portfolio.
Your primary skills will be analysis and problem solving and you will be an experienced change
professional who can support the project team by applying a "can-do" attitude, being able to manage the
delivery of all types of small to medium change.
You work as part of a project team with responsibility for undertaking in-depth analysis and capturing
business needs to help identify products and services that provide business solutions to complex
problems.
About you
We are looking for someone with:

• Experience of working as a Business Analyst as part of a project team in delivering at a fast pace in a

changeable environment part of a project team.

• Ability to influence stakeholders at all levels and work closely with them to identify acceptable solutions

to business problems.

• Hands-on experience with Visio and understanding the design of process flows.
• Demonstrable experience in facilitating workshops to document processes and gather requirements with

stakeholders

• Proven team player and self-starter who is also able to work autonomously.

Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Role profile
As a Business Analyst, you will be responsible for analysing complex business problems and supporting
the design of new solutions, products and services to support the Riverside Transformation Portfolio.
Your primary skills will be analysis and problem solving and you will be an experienced change
professional who can support the project team by applying a "can-do" attitude, being able to manage the
delivery of all types of small to medium change.
You work as part of a project team with responsibility for undertaking in-depth analysis and capturing
business needs to help identify products and services that provide business solutions to complex
problems.
Combined with highly complex and analytical skills in designing 'As-Is' and 'To-Be' processes in our
finance department driving process automation, creative solutions that meet the needs of the business.
You will be versatile; team focussed and apply a can-do attitude so that the team deliver quality outcomes
and products on time.
Role requires you to:

• Work as part of a cross-functional team with responsibility for supporting the design of new designs and

capabilities through analysis.

• Facilitate collaborative workshops with team members, business stakeholders and customers to define

the current state and future business requirements enabling the design, selection and build of business
solutions that drive business and customer value.

• Capture business needs through a range of analytical techniques and translate them into user stories,

epics, process diagrams and requirement documentation.

• Closely collaborate with the Design, Delivery and Architecture Communities to understand business goals,

strategic drivers and product roadmaps to develop solutions that enhance the organisations operating
model and delivers against expected outcomes and benefits of the business.

• Design and implement lean business processes and maintain relevant documentation.
• Work to break down large initiatives and design for iterative delivery to enable the team to deliver value

sooner.

• Self-organise and adopt new ways of delivering analysis.
• Work Closely with the Project Manager and with your team and the business to continuously review that

work is prioritised against business needs.
Person Specification

• Experience of working as a Business Analyst as part of a project team in delivering at a fast pace in a

changeable environment part of a project team.

• Ability to influence stakeholders at all levels and work closely with them to identify acceptable solutions

to business problems.

• Hands-on experience with Visio and understanding the design of process flows.
• Demonstrable experience in facilitating workshops to document processes and gather requirements with

stakeholders

• Proven team player and self-starter who is also able to work autonomously.

Desirable

• Certified Business Analysis Professional.
• Experience of creating and managing the implementation of a standardised Business Analysis framework

and best practice in a change transformation environment.

• Specific functional expertise & knowledge relevant to the business area.
• A good understanding of the housing sector in particularly around Customer Payments & Collections.
• Demonstrate the value of using 'business improvement' techniques by helping people to understand what

and how they will help them to achieve their goals
Essential

• Produce detailed documentation such as statement of requirements to fully capture customer

requirements a variety of documentation methods and templates to ensure requirements are captured
clearly and without risk of ambiguity. Take ownership of these documents to ensure they remain fully fit
for purpose

• Complete comprehensive, cross-functional 'as-is' business process documentation to identify current

processes and responsibilities as well as more effective, efficient 'to-be' processes to allow customers and
stakeholder to visualise and understand suggested improvements
About Us:
Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Skills Required