Job Description

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES.
We are seeking a dynamic and motivated Business Analyst to join our Clinical Informatics and Business Change team. This is a pivotal role supporting the delivery of the Clinical Informatics Framework and wider IMTP milestones. You will work across clinical and non-clinical domains to analyse problems, identify opportunities, and co-design solutions that improve digital health services across NHS Wales.
What we are looking for:
Proven experience in business analysis, ideally within health or care settings.
Experienced in using a wide range of business analysis tools and methodologies.
Strong stakeholder engagement and communication skills.
Familiarity with Agile, Lean, or other change methodologies.
Ability to work independently and collaboratively in a fast-paced, evolving environment.
A passion for improving patient care and digital transformation.
Main duties of the job
Support Business Change and Clinical Informatics teams by analysing problems and opportunities in our Clinical and non-clinical practices to produce solutions and improvements.
Lead business analysis in small to medium size projects or provide support to larger more complex projects.
Manage stakeholder relationships and develop a good understanding of the identified work area.
Utilise appropriate tools and techniques to capture information and deliver analysis and insights to aid decision making.
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Details
Date posted
06 August 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
39,263 to 47,280 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
025-AC169-0825
Job locations
Hybrid working
Location to be decided at interview
CF11 9AD
Job description
Job responsibilities
You will be able to find a full job description and Person Specification attached within the supporting documents, or please click Apply now to view in Trac. Job description
Job responsibilities
You will be able to find a full job description and Person Specification attached within the supporting documents, or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential

• Educated to post-graduate level or equivalent specialist knowledge and experience.
• BSC International Diploma in Business Analysis, or a willingness to undertake it.
• Evidence of continuous professional development.
• Detailed knowledge of business analysis tools and techniques and how to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes.
• Understanding of agile working, ideally with practical experience.

• Knowledge of NHS Wales or the Health sector

• Experience of investigating complex problems and identifying opportunities.
• Experience applying a variety of business analysis tools and techniques, including conducting workshops, identifying, and analysing options, capturing user stories, modelling, and analysing business processes.
• Strong planning, communication, influencing and presentation skills.
• Experience of engaging with colleagues at all levels.

• Ability to challenge teams and stakeholders about the way things are currently being done.
• Sound written and verbal communication skills, and proven experience of building great stakeholder relationships and to communicate analytical findings clearly to them.
• Ability to support teams to understand and visualise outcomes, ensuring that work is properly prioritised.
• A user-centred focus, ensuring that your work is based on robust evidence.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

• Educated to post-graduate level or equivalent specialist knowledge and experience.
• BSC International Diploma in Business Analysis, or a willingness to undertake it.
• Evidence of continuous professional development.
• Detailed knowledge of business analysis tools and techniques and how to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes.
• Understanding of agile working, ideally with practical experience.

• Knowledge of NHS Wales or the Health sector

• Experience of investigating complex problems and identifying opportunities.
• Experience applying a variety of business analysis tools and techniques, including conducting workshops, identifying, and analysing options, capturing user stories, modelling, and analysing business processes.
• Strong planning, communication, influencing and presentation skills.
• Experience of engaging with colleagues at all levels.

• Ability to challenge teams and stakeholders about the way things are currently being done.
• Sound written and verbal communication skills, and proven experience of building great stakeholder relationships and to communicate analytical findings clearly to them.
• Ability to support teams to understand and visualise outcomes, ensuring that work is properly prioritised.
• A user-centred focus, ensuring that your work is based on robust evidence.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.