Job Description

Description

We are seeking a dynamic and detail-oriented Business Analyst / Project Manager to support the delivery of cross-functional projects and drive business improvements. This hybrid role combines technical analysis with hands-on project delivery, ensuring initiatives are aligned with business goals and executed efficiently. The successful candidate will work closely with the lead project manager, business users, delivery teams, and technology partners to translate business needs into clear requirements and support delivery through the full project lifecycle.

This role requires strong experience in London Market insurance operations, system configuration and integration, particularly PAS and reporting/analytics platforms.

Key Responsibilities

Business Analysis:

Facilitate workshops, interviews, and stakeholder meetings to gather, analyse, and document business requirements from various stakeholder teams.

Support the definition and implementation of new PAS configurations, acting as the primary liaison between business SMEs and technical delivery teams.

Support implementation of integration from upstream systems into the data warehouse.

Produce and maintain data dictionaries, lineage documentation, and reporting logic.

Assist with traceability of business requirements through development, testing, and delivery phases.

Collaborate on system testing, UAT, and go-live planning, ensuring completeness and accuracy.

Contribute to project planning, RAID logs, and issue escalation.

Project Management:

Support delivery of projects across multiple workstreams to agreed time, cost, quality, TCF and compliance objectives.

Develop detailed project plans and manage risks, issues, and dependencies throughout the project lifecycle.

Execute and manage the project plan on a day-to-day basis, monitor progress and take all necessary actions and escalations where appropriate.

Coordinate delivery by cross-functional teams and third-party vendors.

Routinely engage with and communicate with internal and external Senior stakeholders.

Support the senior management decision making process.

Work in accordance with Polo's policies, client and regulatory requirements and operational frameworks.

Skills, Knowledge and Expertise

Strong knowledge of London Market insurance operations and data, including policy, claims, and financial data structures.

Hands-on experience in delivering integrated systems with multiple vendors.

Definition of system configuration requirements and of mapping source system data to target models (e.g. source-to-target specifications).

Proficient in producing clear documentation: process maps, data lineage diagrams, functional specs.

Effective communicator with stakeholders at all levels.

Able to cope with varying workload pressures and to prioritise effectively.

Highly analytical with strong problem-solving skills and attention to detail.

Excellent verbal, written and presentation skills.

Desirable:

Experience with London Market PAS platforms (e.g. OpenTWINS, DXC Assure, Sequel, IRIS).

Knowledge of BI/MI tooling (e.g. Power BI, Tableau, Qlik).

Familiarity with data warehouse technologies (e.g. SQL, Snowflake, Azure, Informatica, etc.).

Exposure to Agile delivery and use of tools such as Jira or Azure DevOps.

Certification in Project Management (PMP, PRINCE2) or Agile (Scrum Master, PMI-ACP).

Experience working within an outsourcing environment is desirable.

About PoloWorks

PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.
As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.


Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.

With offices located in both London and Cheltenham, PoloWorks is poised for ambitious growth, presenting thrilling opportunities for those who join us on the next phase of our journey. By becoming part of our team, successful candidates will be joining a business recognized as a Great Place to Work Certified organisation, and honored with awards for Best Workplaces for Women and Best Workplaces in Financial Services and Insurance.

It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.