Job Description

Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment
An exciting opportunity has risen within Evening and Overnight District Nursing /Out of Hours Community Nursing Call handling service.
The successful candidate will provide line management of the call handling team and work closely with the Community Manager and Community Nursing Lead to ensure a smooth running of services.
The successful candidate will also provide administration oversight , management of equipment , pool cars and provide business and project support to the management team and wider service. This will involve taking responsibility for navigating multiple systems to assist in the daily running of the service, and the use of business intelligence to support service improvements and governance requirements. These initiatives will require a high level of planning, negotiating, analytical and communication skills.
The successful candidate will be required to work in an integrated way with the Integrated Community Teams, Integrated Urgent Care Service and Patient flow team. The role will support ongoing projects and continually develop within a changing health economy and as such may be subject to some change during the development phase.
Main duties of the job
This post holder will be responsible for the line management of the Out of Hours (OOH) Call handling team and Evening and Overnight District Nursing Administration team in line with the trusts policies and procedures.
The ideal candidate will demonstrate good attention to detail, a working knowledge of clinical systems (SystmOne), rostering software and ESR with the ability to analyse and present information from a variety of sources and data reports. You will have excellent interpersonal and communication skills, with the capability to forge strong, trusting and productive relationships with colleagues inside and outside the organisation. You will be expected to have be flexible, self-driven and adaptable, prioritising the demands of a busy workload in a changing environment.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Details
Date posted
04 July 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
29,970 to 36,483 a year per annum (pro rata)
Contract
Fixed term
Duration
7 months
Working pattern
Part-time
Reference number
327-25-550
Job locations
Edward Jenner Court
1010 Pioneer Avenue , Brockworth
Gloucester
GL4 3AW
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the /Person Specification.
Please refer to the Additional Information attachment before submitting your application. Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the /Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person Specification
Qualifications
Essential

• Educated to degree level in a relevant subject area, or equivalent experience or training.
• Good standard of literacy and numeracy

Experience
Essential

• Experience of undertaking complex administrative tasks, progress chasing and working to tight deadlines
• Significant experience of working within a statutory organisation
• Significant experience of working in a busy office environment.
• Experience of line management, delegation, supervision
• Significant Experience of Managing and leading projects
• Highly skilled in Microsoft Office Packages, e.g. Word, Excel, and PowerPoint and use of computers and keyboards for typing of reports, email and auditing work and contributing to business plans and presentations.

Desirable

• Previous experience of working within the NHS/local authority
• Previous use of staff rostering systems
• Previous use of an electronic patient records (e.g. SystmOne)

Person Specification
Qualifications
Essential

• Educated to degree level in a relevant subject area, or equivalent experience or training.
• Good standard of literacy and numeracy

Experience
Essential

• Experience of undertaking complex administrative tasks, progress chasing and working to tight deadlines
• Significant experience of working within a statutory organisation
• Significant experience of working in a busy office environment.
• Experience of line management, delegation, supervision
• Significant Experience of Managing and leading projects
• Highly skilled in Microsoft Office Packages, e.g. Word, Excel, and PowerPoint and use of computers and keyboards for typing of reports, email and auditing work and contributing to business plans and presentations.

Desirable

• Previous experience of working within the NHS/local authority
• Previous use of staff rostering systems
• Previous use of an electronic patient records (e.g. SystmOne)