Job Description

Beaumont currently have a wonderful opportunity for a Business Centre Manager within our portfolio of luxury serviced offices.

Key Responsibilities:

Ensuring the smooth operation of the Business Centre to ensure standards are maintained at a high level.

Responsible for managing and delivering high levels of client service, helping to meet the expectations and requirements of the client and Beaumont.

Play an important role in providing the first impression for the Business Centre and Beaumont as well as the client companies. Client happiness is key and is a vital element of the business which needs to be managed and mirrored by the team you are responsible for.

Client Happiness

Build and maintain client relationships to achieve high retention rates Deal with all client enquiries and taking action in a timely fashion Coordinate with New Business team to assist with client move ins, outs and around
Team Management

General day to day management of team, delegating duties and tasks Identify and implement training where necessary Assist with constructive appraisal preparations for the team Create and maintain a professional and positive culture amongst all staff Responsible for on boarding all new joiners effectively Working closely with Human Resources and Operations Manager to ensure grievances are handled correctly
Building Management

Monitor, issue and manage CCTV and intruder alarm systems Expertise in SALTO systems, with basic troubleshooting disseminated amongst junior staff Responsible for managing and updating site inventories Oversee and supervise facility management of the property Supervise contractors on site and ensure call-outs are actioned Provide reports on building facilities maintenance Review, train and implement health and safety regulations where necessary Responsible for ensuring all fire procedures are in place and all clients are briefed
Accounting

Build close relationship with the finance team Prepare the billing for client invoices twice a month Manage petty cash Collate all additional service charges for invoicing Budget control Authorise and manage all client or company orders, including raising PO Credit control
IT and Telecoms Systems

Become an expert with Avaya telephone programming, patching and activation Confident with the setup of LAN and IT to assist clients Strong knowledge of comms room and cabinet management Responsible for providing training in this area for new joiners and refresher sessions Managing telephone call logger and pulling reports for accounting purposes
Conference and Meeting Rooms

Supervise the team in delivering 5-star services to meeting rooms Strong understanding of conference room technology, including troubleshooting and resolving AV issues Seniority Level Associate Industry Commercial Real Estate Employment Type Full-time Job Functions ManagementCustomer Service
The ideal candidate will:

Maintain a professional approach at all times - with the ability to remain calm and measured under pressure; Be flexible, resilient, and adaptable to the changing client & business requirements; Be amiable, affable, and charasmatic - delivering great client/customer service is key to this role; Have experience in working in Serviced Offices, though this is not essential.
Job Types: Full-time, Permanent

Pay: Up to 40,000.00 per year

Work Location: In person