Job Description

Business Change Analyst

37 hours per week, based in Preston

30,000 to 35,000 per annum (depending on experience)

2 Year Fixed Term Contract

Are you passionate about driving meaningful change and making a real difference in communities? Do you share our values? We're looking for a creative and forward-thinking Business Change Analyst to join our Solutions Delivery Team and help shape the future of digital transformation across our organisation.

What will you be doing in this role?

Reporting to the Solutions Delivery Manager, you'll play a key role in delivering business and digital solutions that improve how we work and the services we offer our communities. You'll work closely with stakeholders across CGA to gather requirements, map processes, and support change initiatives that drive innovation and efficiency.


You'll be part of a collaborative and forward-thinking team that includes fellow Business Analysts and works in close partnership with IT, Infrastructure, external vendors, and service leads. Together, you'll ensure that technology is usable, useful, and impactfuland that changes have meaningful impact for our customers and colleagues.


From facilitating workshops and stakeholder engagement to developing communication plans and supporting solution adoption, you'll be at the heart of our transformation journey.

Why are you the best person for us?

You're someone who thrives on solving problems, building relationships, and driving meaningful change. You bring a thoughtful and inclusive approach to business analysis, and you're confident working across teams to deliver solutions that make a real difference.

The main things:

Proven experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement Strong communication and facilitation skills, with the ability to engage diverse audiences and translate technical concepts clearly Solid understanding of change management and supporting solution adoption Proficiency in Microsoft 365, especially Power Platform (Power Apps), and experience with Agile or hybrid delivery models Logical problem-solving abilities and familiarity with enterprise architecture principles A full driving licence and access to a vehicle with business insurance

It would be great if you also had:

Experience in regulated or values-driven sectors (e.g. housing, healthcare, public sector) Knowledge of housing sector applications and visualisation technologies Familiarity with change management frameworks or possession of relevant certifications (e.g. Prosci, APMG Change Management) Professional certifications such as AgilePM, Prince2, TOGAF, SCRUM, or SAFe

Working arrangements

This role has the opportunity to work both from our gorgeous dock-front offices and at home. You should expect to be in the office at least 60% of the time, with flexibility given to accommodate business and personal needs. You'll also be working across CGA's sites in Preston, so being local and flexible is key to providing timely support when needed.


If you're ready to bring your energy, ideas, and expertise to a role where you can truly make a difference, we'd love to hear from you.

A bit more about us:

Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.


And finally, we want to be a great place to work.so if you think you have the skills, experience and can live our values, then we want to hear from you..


If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application.

Dates for your diary:

The closing date for this role is

Sunday 17th August 2025 at midnight

with interviews held between the

14th and 20th August 2025.

We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.