Job Description

Our Personal Support (PS) team is at the heart of Mencap's mission - delivering personalised, high-quality support that helps people with a learning disability live life as they choose.
We're on an exciting digital journey to enhance the way we support the people we work with. We're committed to improving the systems and processes that underpin the care we provide including how we record and share key information that is vital to delivering the most effective care to people we support. This role will largely be focussed on the What Matters Most App (WMMA) - a tool that helps our teams record information, access support plans and share updates more easily and securely.
To make this vision a reality, we're looking for a Business Change Manager to lead the way.
This is an opportunity to be part of something truly meaningful - bringing people together, building confidence in new ways of working, and ensuring this change delivers real value for the people we support and the colleagues who care for them every day.
You'll act as the bridge between our digital development team, our PS colleagues, and senior stakeholders. You'll make sure the project stays on track, the developments are right for our users, and that everyone involved feels informed, supported and empowered along the way.
What You'll Do
No two days will be the same - but your work will include:

• Guiding the delivery of improvements relating to What Matters Most App and processes, ensuring it meets the needs of our colleagues and people we support.
• Partnering with stakeholders across Mencap to shape the vision, goals and success measures for the project.
• Overseeing plans, budgets, risks and progress to make sure everything runs smoothly and delivers the right results.
• Supporting colleagues through change - helping them understand, adopt and feel confident using new digital tools.
• Championing clear communication so that everyone feels informed and included in the journey.
• Driving learning, reflection and continuous improvement so we can keep getting better together.

What You'll Bring
We're looking for someone who is:

• Organised and proactive - you love to see things through from start to finish.
• Collaborative - you build great relationships and bring people together to solve problems.
• Curious and practical - you enjoy finding better ways of doing things and turning ideas into action.
• Calm under pressure - you can balance priorities and adapt as plans evolve.
• Tech-confident - you're comfortable using digital tools like Microsoft 365 and exploring new systems.

Experience of using Agile ways of working on large-scale change initiatives, improvement projects or digital rollouts would be a great advantage, especially in a people-focused or service-based environment, or other relevant setting.
Most importantly, you'll share our values - you'll be passionate about inclusion, positive about change, and kind in how you bring others with you.
This job advert will close on Monday 27 October 2025 with first interviews be taking place across 28-30 October and into week commencing 3 November 2025. We reserve the right to close this advert earlier or later than the date above depending on response.
Benefits
As well as knowing that what we do is making a positive difference to people's lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
• Service related sick pay when 6 month probation is completed
• Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don't join the Plan you start, you will be auto-enrolled after three months with us.
• Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
• Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
• Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round the clock employee assistance program for advice and support

*T&C's apply based on contract
About Mencap
We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.
Our work includes:

• providing high-quality, flexible services that allow people to live as independently as possible in a place they choose

Skills Required