Job Description

We are a Valuation Panel Manager liaising with both Lenders and Valuers.

Due to continued business growth, we have an exciting opportunity available in our Support team. We are looking for an enthusiastic individual who can work well as part of a team but is also self-motivated.

Job Summary

We are seeking a proactive and detail-oriented Business Coordinator to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment and enjoys supporting multiple departments. The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs. You'll play a key part in managing communications, and ensuring smooth operations within our property and valuation services.

Responsibilities

Inbox Management:

Assist in managing the Management Team inbox by delegating and forwarding emails to appropriate departments and team members for action.

Telephone Support:

Handle incoming calls, addressing enquiries and supporting departmental needs.

Surveyor Liaison:

Communicate with surveyors to negotiate availability, special arrangements, reduced fees, or services.

Access Coordination:

Work with lenders, brokers, and surveyors to resolve property access issues and secure any necessary additional fees.

PVQ (Post Valuation Queries) Management:

Send out management reviewed PVQ responses, escalate complex queries , and ensure PVQs are accurately rectified.

Valuer Support:

Respond to surveyor queries and assist with gathering additional information or clarification from lenders and brokers. Create compliance-related audit notes as required.

Report Handling:

Review, upload, and distribute amended valuation reports, ensuring PVQ threads are concluded.

Issue Resolution:

Collaborate with the Quotes Department to resolve discrepancies or changes in property instructions and to obtain alternative quotes when needed.

Case Management:

Implement the correct procedure for placing cases on hold and resuming them, keeping all parties informed and ensuring accurate system updates.

Training and Development:

You will be guided in your learning journey, helping develop your skills and industry knowledge. The company has successfully grown its work force through our training plans.

If you are passionate about delivering exceptional customer support and thrive in a fast-paced environment, we would love to hear from you! Join our dynamic team and contribute to our ongoing success

Hours are 9am to 5.30pm Monday to Friday

Job Type: Full-time

Work Location: In person

Be part of our future!

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Free parking On-site parking Private medical insurance
Schedule:

Monday to Friday
Education:

A-Level or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Location:

Middlesbrough (preferred)
Work Location: In person

Reference ID: Business Coordinator