Job Description

Are you a confident communicator with a passion for sales and relationship building? We're looking for a motivated Telemarketer to join our Business Development team and help expand apprenticeship opportunities across the Tech and Digital sectors.

In this role, you'll:

Make outbound calls to engage with local employers Generate and qualify new leads to build a strong pipeline Book appointments and secure interest from businesses looking to recruit apprentices Consistently hit and exceed your KPIs
This is a fantastic opportunity for someone who thrives on targets, enjoys speaking to people, and wants to make a real impact by helping individuals start their careers in Tech and Digital.

Job Title:

Business Development Executive Telemarketer

Location:

Hybrid working but based within West Midlands

Line Manager:

Engagement Manager

Salary:

24,000 - 27,000 (pro rata if part-time) + bonus scheme

Hours:

Up to 37.5 per week (full-time). Part-time hours will be considered as long as the core hours of between 10.00 - 15.00 are covered as a minimum each weekday.

Overview of Role:

Achieve and exceed KPI targets by engaging with businesses through proactive outbound calling to identify and generate opportunities within the local employer market.

As a Business Development Executive Telemarketer, you will play a key role in expanding apprenticeship provision by initiating contact with potential employers, building relationships over the phone, and securing interest from businesses looking to recruit an apprentice. You will be responsible for driving growth across the Tech and Digital sectors by booking appointments for the wider Engagement team, ensuring that employer needs are captured effectively and aligned with suitable apprenticeship opportunities.

Core Values (Right Person):

Do Well by Doing Good Gain Creativity by Being Driven Gain Control by Being Accountable Gain Impact by Being Productive Gain Trust by Being Considerate Gain Growth by Being Vulnerable

Core Responsibilities (Right Seat):

Conduct outbound calls to prospective learners and employers to promote apprenticeship programmes. Explain apprenticeship offerings, eligibility, and benefits clearly and persuasively. Follow up on leads generated from marketing campaigns, events, and referrals. Maintain accurate and up-to-date records in the CRM system. Respond to inbound enquiries in a timely and professional manner. Collaborate with the Engagement and Customer Experience teams to support learner onboarding. Schedule appointments or information sessions for interested parties. Provide feedback to the Marketing team on campaign effectiveness and lead quality. Ensure quality and accuracy in the completion of required documentation, processes and systems. Any other duties as directed by your line manager and/or a Director. Ensure compliance with all TDM policies, procedures and legal responsibilities, including safeguarding, ISO9001, Confidentiality, Data Protection and Cyber Essentials.

Ideal Candidate:

Experience in successfully delivering against a telesales role. Experience working within the apprenticeship sector. A history of converting calls into appointments. A history of B2B sales experience. An individual who has a passion for working with and fostering relationships with employers, stakeholders and learners. Excellent organisation and attention to detail skills. General IT Skills (Excel, Word, updating a CRM system etc). The ability to deliver against TDM values and communicate with individuals from various backgrounds. The ability to adapt to changing legislation, multi-task and use a variety of systems as required. Ideally has a full, clean driving licence, access to a vehicle and a willingness to travel as and when required.

Benefits:

Working from home/hybrid and flexible working. 24 days holiday per year + bank holidays (with the option to buy more). Your birthday day off. An individual learning plan to help assist you toward your developmental and career goals.
TDM are committed to safeguard and promote the welfare of all children, young people and adults at risk. Safeguarding is everybody's responsibility and we each have an essential role to play in making our learning community safe and secure.

We are committed to being an equal opportunities employer and, in line with our Recruitment Policy and Equality and Diversity Policy, we actively seek to recruit with the right mix of talent, skills and potential, promoting equality for all, and welcoming applications from a wide range of candidates. Candidates are selected for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation.

This role will require a basic DBS check.

As an organisation using the Disclosure and Barring Service (DBS) to assess applicants' suitability for positions of trust, we undertake to comply fully with the DBS Code of Practice and to treat all applicants for positions fairly. We undertake not to discriminate unfairly against any subject of disclosure on the basis of conviction or other information revealed. Having a criminal record will not necessarily bar you from working with us. It will depend on the nature of the position and the circumstances and background of your offences.

Job Types: Full-time, Part-time, Permanent

Pay: 24,000.00-27,000.00 per year

Benefits:

Additional leave Bereavement leave Company pension Work from home
Experience:

business to business telesales: 1 year (required) business to business sales: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Worcester WR1 1HB