Job Description

Membership Sales and Marketing:

About Snap Fitness:

Snap Fitness is a leading global fitness franchise dedicated to providing members with a high-quality, 24/7 workout experience in a welcoming and supportive environment. We pride ourselves on our state-of-the-art equipment, clean facilities, and commitment to helping our members achieve their fitness goals.

About Snap Fitness Eltham High Street:

Located in the vibrant Eltham High Street, our club is a key part of the local community, offering a convenient and accessible fitness solution for residents and workers alike. We are committed to fostering a positive and energetic atmosphere for both our members and our team.

Job Summary:

The General Manager is responsible for the overall success of the Snap Fitness Eltham High Street club. This encompasses driving membership sales and retention, ensuring exceptional member experience, leading and developing a high-performing team, managing the club's financial performance, and maintaining a clean, safe, and well-maintained facility. The ideal candidate will be a highly motivated, self starter, results-oriented leader with a passion for fitness and a proven track record in gym management or a similar customer-centric industry.

Key Responsibilities:

Develop and implement effective sales strategies to achieve and exceed membership targets. Lead the team in generating leads, conducting tours, and closing sales. Oversee local marketing initiatives, including social media engagement, community outreach, and promotional events. Monitor competitor activity and identify opportunities to enhance the club's competitive edge.

Member Experience and Retention:

Cultivate a welcoming and supportive environment for all members. Ensure high levels of member satisfaction by proactively addressing feedback and resolving issues promptly. Develop and implement strategies to improve member retention and reduce attrition. Foster a strong sense of community within the club.

Team Leadership and Development:

Recruit, train, and manage a team of fitness professionals and support staff. Set clear performance expectations, provide regular feedback, and conduct performance reviews. Motivate and inspire the team to achieve individual and club goals. Foster a positive and collaborative team culture. Schedule staff effectively to ensure adequate club coverage.

Financial Management:

Manage the club's budget and expenses effectively. Monitor key financial indicators and take action to improve profitability. Ensure accurate processing of payments and adherence to financial procedures. Prepare regular financial reports for the [Regional Manager/Franchise Owner].

Club Operations and Maintenance:

Ensure the club is clean, safe, and well-maintained at all times. Oversee equipment maintenance and repairs. Adhere to all Snap Fitness brand standards and operational procedures. Manage inventory of supplies and ensure adequate stock levels. Ensure compliance with health and safety regulations.

Reporting and Communication:

Provide regular reports on key performance indicators (KPIs) to the [Regional Manager/Franchise Owner]. Maintain effective communication with the team, members, and the [Regional Manager/Franchise Owner]. Attend regular meetings and training sessions as required.

Qualifications and Experience:

Proven experience in gym management or a similar role within the fitness, leisure, or retail industry. Strong sales and customer service skills with a demonstrated ability to achieve targets. Excellent leadership and team management skills with the ability to motivate and develop staff. Solid understanding of financial management and budgeting. Strong organizational and time management skills with the ability to prioritize tasks effectively. Excellent communication and interpersonal skills. A passion for fitness and a genuine interest in helping others achieve their health and wellness goals. [Desirable: Relevant certifications (e.g., First Aid, CPR).] [Desirable: Experience with gym management software.]

Personal Attributes:

Highly motivated and results-oriented. Positive and enthusiastic attitude. Strong work ethic and a proactive approach. Ability to work independently and as part of a team. Professional and presentable demeanor. Problem-solving skills and the ability to make sound decisions.

Benefits:

Competitive salary and bonus structure. Opportunities for professional development and growth within the Snap Fitness network. Complimentary gym membership. [Other benefits as applicable, e.g., pension scheme, health insurance].
Job Type: Full-time

Pay: 27,000.00-32,000.00 per year

Benefits:

Company events Gym membership
Schedule:

Every weekend Monday to Friday
Education:

GCSE or equivalent (preferred)
Licence/Certification:

PT Level 3 (preferred)
Work Location: In person

Reference ID: Gym General Manager
Expected start date: 01/06/2025