Job Description

Business Development & IT Operations Executive

Job Overview

We are seeking a dynamic and versatile

Business Development & IT Operations Executive

to lead commercial initiatives, drive national and international business expansion, manage internal systems and infrastructure, coordinate digital platforms, support customer relations, and oversee daily business operations. This cross-functional role is central to both strategic growth and operational excellence, requiring a blend of commercial insight, hands-on execution, and effective collaboration across business units.

Key Responsibilities

Business Development & Client Engagement

Identify and pursue new business opportunities, strategic partnerships, and client relationships across both

national and international markets

. Research and evaluate market trends to inform expansion strategies, product positioning, and territory planning. Develop tailored proposals, pitch presentations, and commercial strategies aligned with regional and global objectives. Maintain and optimize the CRM system to track leads, performance metrics, and client engagement. Lead onboarding and ongoing relationship management with vendors, partners, and resellers across multiple markets. Represented the company at industry conferences, trade shows, and networking events to strengthen brand presence and cultivate new business connections.

Customer Relations & Engagement Support

Serve as a point of contact for client communication and inquiries, ensuring timely and professional responses. Coordinate client meetings, presentations, and follow-ups in collaboration with internal teams. Support efforts to enhance customer satisfaction through proactive engagement and service quality monitoring. Assist with maintaining up-to-date client records, feedback logs, and satisfaction reporting in the CRM.

General Business Operations Support

Coordinate and assist in day-to-day business operations to maintain smooth collaboration across departments. Monitor and support the execution of internal workflows, timelines, and team deliverables. Assist in documenting and implementing internal business processes and standard operating procedures. Provide general administrative and operational support to leadership and functional teams as needed.

Operations, Procurement & Cross-Functional Support

Oversee procurement of services, tools, and technology--including vendor evaluation, contract negotiation, and renewals. Create, update, and enforce new internal policies to improve operational efficiency and compliance. Coordinate with external vendors, consultants, and service providers to ensure service quality and efficiency. Facilitate HR support tasks including onboarding/offboarding and access management. Support cross-functional collaboration and information flow between departments.

IT Operations & Digital Infrastructure

Manage day-to-day IT operations including system performance, software, hardware, and network functionality. Provide Tier 1 technical support to internal teams and partners; troubleshoot and resolve basic technical issues. Manage user access and permissions across platforms such as Microsoft 365, CRM, and cloud tools. Monitor cybersecurity protocols, data backup processes, and business continuity practices. Maintain IT asset inventory and ensure compliance with software licensing.

Marketing, Events & Communications

Plan and execute internal and external marketing and promotional events, including: Webinars and virtual seminars Client showcases and networking functions Trade shows and conferences Support digital campaigns, social media efforts, and content coordination across platforms. Track campaign engagement and event performance through analytics tools and feedback loops. Administer the CRM platform (e.g., HubSpot, Salesforce, Zoho), ensuring data accuracy, reporting clarity. Oversee website content updates, SEO enhancements, performance tracking, and coordination with external developers or agencies.

Reporting & Analytics

Develop and maintain dashboards and reports on key business development KPIs, CRM data, website traffic, and marketing ROI. Leverage data insights to support planning, performance optimization, and strategic decisions.

Requirements

Bachelor's degree in IT or Business Administration, IT, Marketing, or a related field. 2-4 years of experience in a multi-functional business development, technology, or operations role. Experience working on national and/or international business development initiatives is highly desirable. Strong working knowledge of CRM platforms, IT systems, website content management, and software licensing compliance. Proven ability to manage vendors, coordinate service procurement, and support internal process improvements. Excellent communication, project management, and analytical skills. Comfortable working independently and collaboratively across technical and commercial domains.

Preferred Skills

Experience with Microsoft 365, WordPress, HubSpot, Mailchimp, or Salesforce. Familiarity with procurement workflows, contract lifecycle management, and vendor negotiations. Working knowledge of SEO best practices, digital analytics (Google Analytics, Power BI), and marketing automation tools. Ability to prioritize, multitask, and thrive in a dynamic, fast-paced environment.
We appreciate all applications, however, due to the high volumes of applications we receive,

We are not able to provide individual feedback and are only able to contact candidates whose experience and skills closely match our requirements.

REF: bdo-20d12/25

Job Types: Full-time, Part-time

Pay: 14.00-16.00 per hour

Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London EC2M