Job Description

Up to 50,000 per annum (DOE) + Visa sponsorship available (if required). We are looking for an experienced Customer Support Administrator to join our growing, well-established, and productive Service department. As a vital team member, you will handle contracts, orders, new business inquiries, staff, and clients with the utmost Professionalism Along with handling a lot of calls and emails, you will be doing administrative tasks and providing essential customer service. Staff scheduling, helping with technical issues, order maintenance, costing, quoting, and billing are all tasks you will be involved in. Purpose-driven integrated facilities management services. By establishing work environments that inspire, encourage, and attract elite talent from all industries, we hope to transform workplaces. Our "people and planet first" attitude prioritises the facilities management components that have the biggest operational impact, providing organisations more time to focus on the important things. Key Responsibilities include but not limited to:

Point of contact for customers with queries, complaints, feedback, and requests

Ensuring timely and professional responses to all incoming and outgoing correspondence

Diary management of the employee and allocating of their jobs

Providing costings and quotes to customers

Quoting and ordering parts for jobs

Invoicing

Updating systems at all times regarding queries and outcomes

Manage own workload About you: We are searching for a customer-focused individual with at least one to three years of administrative and customer service experience. It is excellent to have prior experience answering a large volume of calls, responding to inquiries, resolving problems, and taking follow-up action. You should also be capable of managing a large volume of emails, scheduling tasks, updating systems, and doing all administrative tasks to a high degree. Please note: we ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

28 days holiday inc. bank holidays (increasing by 3 days after 2 years' service)

Financial wellbeing programme and preferred rates on salary finance products

Free annual healthcare check

Pension scheme and Life Assurance

Employee Assistance Programme

Recognition awards including Be a Star peer recognition and Long Service Awards

Employee networks created and led by employees for employees

Exclusive Benefits & Wellbeing site (Perks at Work)

Entertainment, Health &Wellbeing and Travel discounts

Company Mobile

On-going training & development and career pathways

Job Type: Full-time

Pay: 50,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme Life insurance On-site parking UK visa sponsorship
Education:

A-Level or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: Hybrid remote in Leeds LS11 5SF