Job Description

Reporting to:

Managing Director

The Business Development Manager is responsible for driving high-performing sales activities to ensure an effective, customer-focused service and the achievement of all sales targets.

This role requires a proactive approach to improving the customer experience, with a strong focus on accelerating the sales cycle from tender through to completion. The Business Development Manager will work to maximise revenue while delivering efficiencies and promoting innovation in working practices.

Specialising in new business within the fire and security solutions sector, you will also maintain and grow a designated portfolio of key accounts--enhancing business potential while ensuring high standards of customer service and delivery.

What the Business Development Manager role is:

Sales & Business Development

Proactively generate leads and secure new business opportunities. Drive sales performance against quarterly and annual targets. Maximise income generation while managing risk and ensuring swift transaction progression. Develop and maintain a portfolio of key accounts and client relationships. Provide market insight to support strategic decision-making and uncover new sales opportunities. Research sector trends, legislative changes, and best practices to inform business development.
Strategic Leadership & Transformation

Lead sales through periods of business change and transformation. Contribute to the development of strategies and procedures for new products and services. Support the implementation of internal service level agreements to ensure a seamless customer journey. Work collaboratively with internal teams to embed new processes and ways of working.
Marketing & Promotion

Assist in planning and executing marketing campaigns that promote sales and project options. Collaborate with the Marketing team to create campaigns that target both new and existing customers.
Operational & Compliance Management

Ensure sales activities align with legislative, contractual, and budgetary requirements. Drive best practices and operational efficiencies across the sales function. Develop policy and procedure in response to new products or initiatives. Ensure full and accurate completion of sales services, including all post-sale activities.
Reporting & CRM Management

Maintain and regularly update CRM systems (Salesforce and Navision) with key sales data, including contacts, opportunities, quotes, and activities. Prepare and present reports and sales forecasts for senior leadership, the board, and external stakeholders.

Essential Requirements

Proven track record of meeting and exceeding sales targets within the

fire and security sector

. Strong leadership skills, with experience motivating teams and leading through change. Demonstrated ability to build and maintain strong stakeholder relationships. Commitment to exceptional customer service and satisfaction. Full, clean UK driving licence. Ability to analyse and leverage data to identify and drive new business opportunities.
Technical Knowledge & Product Experience

Intruder Systems:

Pyronix, Texecom

Fire Systems:

Apollo, C-Tec

CCTV Systems:

Hikvision, Avigilon

Access Control Systems:

Paxton, Salto
Essential Qualifications

BTEC Level 3

- Intruder and Hold-Up Alarm System Design and Planning

EAL Level 3

- Requirements of Fire Detection and Fire Alarm Systems for Buildings (BS 5839-1:2017) Relevant professional memberships (desirable)

Desirable Skills & Attributes

Core Skills

Strong interpersonal skills with proven success in new business generation and key account development. Commercially aware with the ability to assess opportunities and risks effectively. Excellent planning and prioritisation skills; able to manage a varied workload independently. Self-motivated, resilient, and capable of working under pressure.
Leadership & Teamwork

Able to set clear goals and support, develop, and empower others. Motivates self and colleagues through alignment with TouchStar's Vision and Values. Committed to collaborative working and building strong partnerships.
Professional Values

Demonstrates integrity, professionalism, and a values-led approach. Inclusive and respectful of diversity.
Flexibility & Mobility

Willing and able to travel between sites and attend external engagements. Flexible approach to working hours, including occasional out-of-hours commitments.
Job Types: Full-time, Permanent

Pay: 25,000.00-35,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person