Job Description

Business Development Manager

Location:

Fone World, 46 High Street, Weston-super-Mare, BS23 1JA

Employment Type:

2-Year Contract

Salary:

55,200 per year

Reports To:

Shop Owner / Director

About Us

Fone World is a well-established mobile phone and accessories shop located in the heart of Weston-super-Mare. We've built a trusted reputation for mobile phone sales, repairs, and accessories -- and we're now expanding our focus from walk-in retail to a strong

online and local delivery model

.

We're looking for a

Business Development Manager

to help lead this transformation, drive growth, and take our business to the next level.

The Role

As our Business Development Manager, you'll be responsible for developing and executing strategies that grow both

in-store and online sales

. You'll help us build our digital presence, introduce a city-wide delivery service, manage partnerships, and create new opportunities to reach customers.

This is an exciting opportunity for a motivated professional who wants to make a real impact in a fast-moving retail environment.

Key Responsibilities1. Business Growth & Strategy

Develop and implement growth strategies to boost online and local delivery sales. Identify new opportunities (e.g., delivery app partnerships, local couriers, tech marketplaces). Research competitors and market trends to position Fone World competitively. Create effective pricing, promotions, and offers to attract both online and in-store customers.

2. Online Presence & Marketing

Manage and expand Fone World's online visibility across Google, Facebook, Instagram, and TikTok. Plan and execute digital marketing campaigns and social media promotions. Work with freelancers/web designers to enhance our website with product listings, enquiry forms, and delivery options. Produce engaging content -- photos, videos, and customer testimonials. Track and analyze online engagement and sales performance.

3. Sales & Customer Service

Develop efficient systems for handling online enquiries, messages, and orders. Oversee the launch of a local delivery service (via partners or in-house drivers). Coordinate with in-store staff to sync stock, prices, and promotions. Train staff on online sales and delivery processes.

4. Relationship Management

Build strong relationships with suppliers, wholesalers, and delivery partners. Collaborate with local influencers or small online sellers to increase brand visibility. Engage with the community to strengthen customer loyalty.

5. Reporting & Performance

Monitor online and in-store sales and present regular reports to the owner. Assess ROI for marketing campaigns and new initiatives. Identify challenges and propose effective solutions for business growth.

Key Skills & Requirements

Proven experience in business development, retail management, or marketing (preferably in tech or electronics). Strong knowledge of social media marketing and local online advertising. Excellent communication, negotiation, and relationship-building skills. Basic understanding of e-commerce platforms (Shopify, Wix, WooCommerce, etc.). Familiarity with digital tools like Google Ads and Meta Ads. Self-motivated, proactive, and results-driven. Passion for technology, gadgets, and customer service. Valid UK driving licence (preferred).

Key Performance Indicators (KPIs)

Increase in combined online and in-store monthly sales. Growth in online followers, leads, and conversions. Successful launch of local delivery operations. Improvement in online reviews and customer satisfaction. Achievement of revenue and performance targets.

What We Offer

Competitive salary of

55,200 per year

. Staff discounts on products and repairs. Supportive and flexible working environment.
Job Type: Full-time

Pay: 55,200.00 per year

Benefits:

Company car Company pension Employee discount Free parking On-site parking Store discount UK visa sponsorship Work from home
Experience:

Business development: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person