Job Description

Business Development & Relationship Manager role overview

The Business Development & Relationship Manager role is a fantastic opportunity for a Sales professional to build strong, lasting relationships while growing and expanding BSRIA's membership and affiliate community.

You'll be at the heart of retaining and developing existing members, welcoming new ones into our network and unlocking more value through cross-selling subscriptions to BSRIA Guides, ongoing usage licenses, one-off searches, and other opportunities that strengthen engagement. You'll also play a pivotal part in shaping BSRIA's future by expanding the Affiliate base for the new Intellectual Hub (working title) and successfully transitioning 200 members into the new Affiliate Partner Programme from 2026.

To succeed, you'll bring proven experience in Account Management, Business Development, Relationship Management, or Customer Success, ideally from a Professional Services background.

What you'll do as a Business Development & Relationship Manager:

Promote the new style BSRIA approach with confidence, highlighting the value of enhanced services and shifting perceptions from charity to future-focused partner. Transition existing members into higher-value subscriptions (Affiliate Partner, Guide/Publication, combined, or multi-year options), ensuring growth and long-term value. Drive new business while upselling international subscriptions and expanding each account from one stakeholder to at least six. Deepen engagement by identifying training needs, promoting the BSRIA Job Board and tailoring development plans for Affiliate Partners. Present reports, research and expert insights for wider products and services. Capture all interactions in the CRM, using automation for reminders and follow-ups to improve responsiveness. Strengthen thought-leadership by encouraging active participation in forums and events. Keep senior sponsors updated, maintain a transparent pipeline dashboard, and share competitor intelligence to keep BSRIA ahead of the curve.

To be considered for the Business Development & Relationship Manager role:

Background in

Business Development, Relationship Management, Customer Success

within

Professional Service (within Building Services or Engineering would be desirable).

Strong sales skills (closing deals, contract negotiation, and building rapport with clients). Knowledge of Building Services Engineering, general engineering, training, or intellectual publications (desirable). Willing to travel UK-wide (holding a full UK driving licence). Excellent communication skills, both written and verbal, for presentations, reporting, and client interaction. Highly organised, with the ability to manage multiple accounts, prioritise tasks, and meet deadlines. Customer-focused mindset that can demonstrate empathy and problem-solving. Analytical approach to understanding sales data, market trends, and evolving billing models. Strategic thinker who can understand client needs, align solutions to their goals, and deliver account plans and reviews. Proven experience in consultative sales with strong commercial awareness and target-driven results. Confident networker across all levels of an affiliate partner organisation. Team player who shares insights and supports colleagues, while maintaining a competitive drive to exceed targets.

Why BSRIA:

As a BSRIA employee, you are required to:

Embody integrity, accountability, and professionalism. Promote a culture of respect and open communication both internally and externally. Create a welcoming,

engaging

and

collaborative

environment that embraces equity, diversity and inclusion. Approach challenges with a positive

future-orientated

attitude to maximise value. Drive the successful execution and on-time delivery of tasks and projects, ensuring high quality results and operational excellence. Facilitate and embrace change, growth, innovation and continuous improvement. Commit to achieving

commercial

success with positive and

impactful

outcomes. Champion BSRIA as the

independent

industry leader in providing

practical

,

science-based

solutions.
Job Types: Full-time, Permanent

Pay: 60,000.00 per year

Benefits:

Cycle to work scheme Flexitime Life insurance On-site parking
Work Location: In person