Job Description

Salary

: 30,000-40,000 per annum (depending on experience) + bonus + great benefits (including wellbeing days, employee healthcare cash plan, and hybrid working options)

Place of work

: Navigators Point, Belmont Business Park, Durham, DH1 1TW (hybrid working available)

Working Hours

: 37 hours per week, Monday to Friday

Closing Date

: Open until position filled.

Do you believe in making funding journeys less daunting for businesses?

Join us as a Business Funding Executive and be at the forefront of helping businesses access the support and solutions they need to grow. At UMi, we empower businesses to do more and go further by making it easier to find and access the advice and funding the need.

As a key member of our team, you'll guide businesses through their funding options, assess their needs, coordinate support from our Business Funding Advisers, and ensure their cases are presented accurately for lender review. You'll work across multiple channels, providing clear, comprehensive guidance and helping to remove barriers so businesses can move forward with confidence.

What we're looking for:

Customer-Focused Service

: You have a strong track record of delivering excellent customer service and can communicate effectively, both in writing and verbally.

Analytical Skills

: You're confident assessing customer needs, reviewing information, and guiding businesses with clear, actionable advice.

Business Acumen

: You understand business processes and can apply analytical ability to support funding readiness.

Organisation & Self-Motivation

: You can manage your own workload, adapt your pace, and maintain accuracy in a dynamic environment.

Independent & Collaborative

: You can work independently with clients as well as support a team of Business Funding Advisers.

Tech Literacy

: You're competent with Microsoft Office and can maintain accurate CRM records in line with data protection standards.

Growth Mindset

: You enjoy engaging at events, networking, and supporting broader business development activities.
Desirable:

Experience in customer-facing/service roles, business funding assessments, or using customer management databases. Familiarity with due diligence, risk assessment, or KYC/AML requirements.
This role would be perfect for someone looking to move from: Client Services Executive (Financial Sector), SME Lending Support Officer, Business Banking Assistant, Funding/Grants Case Officer, Account Manager (Finance, Leasing, or Insurance), Customer Success Executive (FinTech/SME Services), Lending/Finance Support Adviser or similar.

If you're passionate about driving positive change and want to join a purpose-driven employee-owned B Corp that cares about people, planet, and profit, we'd love to hear from you.

For more details about the role, please see the linked job description on our website.

Apply by sending your covering letter and CV to workwithus@weareumi.co.uk to join an inspiring team.

Who We Are

UMi helps businesses to do more and go further by finding and packaging the best information, expertise and finance.

Since 2007, we've worked with more than 675,000 businesses across the UK, helping them by distributing 330m in grants and loans, raising 660m in private investment, creating and safeguarding 43,500 jobs, and facilitating new contract wins worth 200m through our:

Business Support

- We work out what a business requires and give them what they need via a mix of one-to-one support, events and programmes.

Finance & Funding

- We design and manage grant and loan funds for businesses to make it easier for them to survive and thrive.
We're proud to be a team that goes above and beyond, because as an employee-owned and B Corp business, we stand side by side to make a real difference to the world around us.

If you have a passion for supporting and championing business, we want to hear from you!

If you're ready to take the next step in your career and play a key role in supporting the success of small businesses, we want to hear from you!

Apply now to join an incredible team and a world-class employee-owned business, that as a certified B Corp, balances people, profit, and planet equally.

Please note

applications will be reviewed on a rolling basis, and the vacancy may therefore close earlier if we receive a strong response rate and/or good calibre of applicants. We will notify you if this happens.

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You must reside in UK and be able to produce evidence of eligibility to work in UK. UMi complies with all relevant UK legislation.

UK DRIVERS LICENSE REQUIRED

We are and equal opportunities employer, committed to promoting a diverse and inclusive community where all individuals thrive. We do not discriminate on any grounds inclusive of age, race, gender, disability, religion or belief, gender reassignment, pregnancy or maternity, race, sexual orientation or marriage and civil partnerships and comply with all relevant UK legislation.

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Benefits:

Bereavement leave Company pension Cycle to work scheme Enhanced maternity leave Financial planning services Health & wellbeing programme On-site parking Private medical insurance Profit sharing Sick pay Work from home
Ability to commute/relocate:

Durham DH1 1TW: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience delivering excellent customer service and assessing business funding needs with a clear, analytical approach? Are you competent with Microsoft Office and CRM systems, maintaining accurate records while managing your workload independently? Do you enjoy engaging with business development activities such as networking and supporting external events?
Work Location: Hybrid remote in Durham DH1 1TW