Job Description

The post-holder will be responsible for the collation, analysis, presentation of focused information to support the organisations contractual requirements and operational needs. The post-holder will have access to a large amount of patient identifiable information. It is a requirement of the post-holder that they treat all of this information in accordance with the Information Governance policy of the organisation. The post-holder will have the skills and experience to develop analysis to support operational performance management and inform decision making for the organisations medium and long term planning process and strategy development.



The post-holder will be expected to work with the services and contracts leads in order to deliver on contractual reporting requirements. The post holder will work closely with business intelligence colleagues, the business change team, system configuration team, service managers, Executive members, clinicians and commissioning groups. The post-holder will be expected to keep expenses for travel within an agreed individual cap. With the help of the Business Intelligence Team Leader, write business cases for any training required for professional development/travel that would exceed this cap.

In particular, the post-holder will be expected to:

o Scope, design, develop and maintain interactive dashboards in conjunction with service leads and dashboard users. o Automate KPI extraction and make KPIs visible to services wherever possible. o Take responsibility for designing, completing and documenting new reports. o Complete contractual reporting tasks (running of reports, coordinating commentary and responses) to strict commissioning deadlines.



o Produce thorough documentation for all work completed be it in the form of formal documentation or well-commented code. o Keep issue management & work planning system up to date, creating issues when work is requested and flagging its urgency during sprint planning. Fully engage with the agile management methodology that the team works in. Keep commentary on issues clear and contemporaneous such that tasks can be picked up, understood and adopted by other team members where necessary.



o Manage their time to deliver a variety of tasks within agreed timescales. o Promote the use of business intelligence across the organization through presentations, demos, and/or informal advocacy. o Utilize the data warehouse for standard queries, find and support the resolution of issues with data entering the data warehouse where there appear to be discrepancies with what is recorded in the front end of the system. o Compile reports to a high standard, following documentation and creating clear guidance as to what data is being reported.



o Create new reports/dashboards when required due to contract changes or operational/strategic priorities. o Identify new opportunities across the organization for enhancing BI. o Liaise with the system configuration team to understand where data is recorded through the front end of the system and translate this into locating that data in the data warehouse. o Advise on and test the reporting capability of new configurations of systems.



o Provide specialist BI advice to other members of staff, managers and directors. Guide other staff members in recognizing, realizing and honing their BI requirements and translate these into deliverable products. o Respond positively to challenges in the way that data is collected and reported. Work with service leads and contracts to improve understanding of measures and the quality of data.



o Provide advice and guidance to the contracts team, commissioners and service leads on development of KPIs and reporting on contract performance. Be responsive to contractual changes and make changes to reporting as required as a result of these. o Be the BI representative and lead on the project team for discrete projects, as requested by the Business Intelligence Team Leader o Review data collected to identify any inconsistencies and assist the service in validating potential errors / anomalies to ensure information reported is both complete and accurate. o Ensure that data provision is both timely and accurate and that all internal and external reporting deadlines are met.



o To obtain authorization for the external submission of reports from the named Senior Manager(s), as appropriate. Ensure that external reports are ready for review by senior management within the agreed timescales. o Support all elements of the BI strategy & organizational strategy. o Provide general training on information as required.



o Engage with the Business Intelligence Team Leader in making appropriate contributions to the BI Strategy and other departmental documents. o Develop, monitor and support the data warehouse. Investigate data warehouse discrepancies and act upon incorrect data integration into the data warehouse, supporting the Business Intelligence Team Leader in amending processes and ETL routines where appropriate. o Investigate national mandatory submissions, including designing, documenting and embedding processes for making the submissions and liaising with the relevant services.



o Represent ECCH in communications with national bodies to organize mandatory submissions. o Coordinate the configuration and IT teams in providing the necessary technical o requirements to make mandatory submissions possible. o Deputize for the Business Intelligence Team Leader when required (may include but not limited to core commissioner meetings, induction presentations, presenting BI to the wider business and/or external organizations.) o Work with external experts and contractors at the request of the Business Intelligence Team Leader (e.g. contractors, commissioners or any other external organisations).



The role does not involve the development and configuration of SystmOne. The postholder is however expected to have/develop background knowledge of SystmOne, or other clinical system adopted by ECCH, to enhance their ability to work with the configuration team/services in order to state clear BI requirements for configuration. All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.



Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.