Job Description

Looking for a challenge in one of the world's largest airfreight logistics organisations?



At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.


We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world's economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

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About the role

Digital sales and distribution are central to IAG Cargo's commercial transformation. As we expand our digital footprint and accelerate the shift to self-service booking and digital-only markets, the Business Manager plays a critical role in enabling the team to deliver against these strategic priorities.


This role supports the Head of Digital Sales & Distribution by ensuring our strategy is executed effectively, performance is tracked, and insights are translated into action. From challenging booking performance to managing key platform relationships and integrating innovative solutions like digital payments, this is a role for someone who thrives on driving progress, connecting dots, and working cross-functionally to unlock growth and efficiency.

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What you'll do

Support the delivery of the Digital Sales & Distribution strategy

by ensuring alignment across commercial targets, performance tracking, and platform initiatives

Spearhead and challenge digital booking performance

, helping the team meet ambitious targets for adoption, revenue growth, and cost of sale reduction

Lead the preparation of Monthly and Quarterly Business Reviews (MBRs/QBRs)

, ensuring performance insights, risks, and opportunities are clearly communicated

Maintain and support commercial relationships with third-party digital platforms

, tracking contractual milestones, performance outcomes, and growth potential

Evaluate and support the integration of external digital solutions

, including digital payments and other market-led capabilities that enhance our digital ecosystem

Coordinate cost of sale tracking and reporting

, working closely with Finance and Business Management to highlight trends and support mitigation actions

Collaborate with key functions

including Marketing, Pricing, Sales, and IT to ensure digital initiatives are embedded within broader commercial and customer strategies
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It's all about you

What you'll bring to IAG Cargo:

Commercial awareness

- Understands digital sales dynamics, cost drivers, and platform value levers

Analytical mindset

- Comfortable working with data to derive insights and drive recommendations

Stakeholder management

- Works effectively across functions and with external partners

Accountability

- Takes ownership for performance, reporting, and follow-through

Skills and Experience:

Supporting performance delivery in commercial or digital environments Working with third-party partners or platform providers Participating in business planning or transformation programmes Experience with KPI tracking, performance reporting, or cost efficiency analysis Strong PowerPoint and Excel capability (reporting, analysis, presentations) Experience working with BI tools (Tableau or similar) is a plus Excellent communication and coordination skills across commercial and technical stakeholders Highly organised and proactive, with a focus on continuous improvement
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We'll treat you right

Wherever you work within IAG Cargo, you'll play a part in helping us deliver what the world needs and join a diverse and inclusive business that's making a difference.


As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:





A hybrid environment with 3 days a week in the office and two from home. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead. All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.


All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.