Job Description

JOB DESCRIPTION - BUSINESS MANAGER

Store: Selfridges, London

Hours per week: 37.5 hours

Days per week: 5 days

MISSION

As a Business Manager for Sisley, you are a brand ambassador in one of our most premium stores. Through your engaging style, you will actively drive and increase your business, through an entrepreneurial and engaging management style to create new business opportunities as well as being a strong leader to ensure that all clients receive a personalized luxury service and the counter achieves sales targets.

You will develop and build your client base through recruiting new domestic and international clientele, and as well as bringing incremental business, you will ensure client retention through clientelling thus building brand loyalty.

SISLEY PARIS

Sisley is world renowned and respected for its high-quality products, the effectiveness of their natural key ingredients and their sensorial qualities. The company's products are regularly awarded prestigious international prizes.

MAIN RESPONSIBILITIES SALES

To lead your team to ensure all exceed sales targets, as set by your Line Manager, and phased accordingly

Managing NSV budgets and ordering within time limits

Preparing and organizing monthly activities on counter with Line Manager approval along with HO initiatives as part of launch plans or exclusive offerings

Oversee all admin to be completed accurately off/on counter and in a timely manner as well as prepare monthly payroll submission data, such as timesheets, overtime and commission claim forms and data insights from SMILE OCT & HRbS Analyzer.

To leverage on your emotional intelligence by means of consistently exercising your storytelling skills through educating your clients to Sisley's heritage and values

To be able to identify and depict each client's intent behind their visit and maximize all sales opportunities through your brand knowledge and sales technique

To proactively sell Sisley products and provide a luxury standard of service to customers

To proactively link sell across product categories, to increase average pound sale (AS) and average unit sale (IPT)

Through use of Smile and HRbS analyzers, cultivate clients back to counter either direct through phones/SMS or through newsletters organized by HO Marketing and CRM.

KPI: To achieve sales targets, achieve IPT and AS targets

MANAGEMENT

Manage the cross functionality and oversee the effective management of all counters within your remit.

Liaise with HO on all Marketing & Stock related issues, whilst attending ad hoc HO meetings, as and when the agenda requires

Along with the Counter Manager, provide regular coaching of team members and liase

with the HO training team on all development needs as well as management of the annual appraisal process

To manage stock levels, working in partnership with your Line Manager, Stock room Manager and Retailer partners buying team to ensure that there are sufficient levels both for immediate business needs and KCP events.

To proactively grow your business through events, appointments and return bookings

To ensure all operational and administrative tasks are complete and to the best of your ability

KPI: Successfully manage and motivate the team and achieve service targets (BR % of Business, Consultations targets etc.)

SERVICE

To be knowledgeable on all Sisley products and be able to propose personalized products to clients and confidently and appropriately overcome any objections

Demonstrate products on clients by means of skincare/haircare consultations, make- overs, Sisley protocols and confidently explain the benefits of each product

Recruiting new customers to the brand through traffic stopping

To identify, understand and reformulate the client needs

To develop personal relationships with clients and to gain loyalty

Ensure all customers are captured on Sisley database through SMILE, Following GDPR guidelines.

To educate clients on Sisley products and the brand KPI: To achieve CRM and services targets as set by company

GENERAL

To monitor stock levels, report any issues to the Line Manager and ensure that there are sufficient levels

To participate in merchandise management and ensure that it is in line with corporate guidelines

Managing NSV budgets and ordering within time limits

Oversee all admin to be completed accurately off/on counter and in a timely manner as well as prepare monthly payroll submission data, such as timesheets, overtime and commission claim forms and data insights from SMILE OCT

To be always a Sisley brand ambassador and representative

To adhere to all Company procedures and policies, as outlined in the employee handbook

To build relationships with store management and adhere to all store policies and procedures

To carry out any additional duties as directed by the management team

Any other duties deemed necessary by management.

The Company reserves the right to change the job description to the needs of the company.

POSITION WITHIN THE TEAM

Reports to: TBC

CONTACTS AND RELATIONSHIPS

Internal: External:

Line Manager Sisley clients

Sales Director Depart store managers/buying teams

VM Manager Department store colleagues' store

Marketing Manager Personal shopping/Concierge

PERSON SPECIFICATION

To be successful in this role, you will be:

? Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.

? Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.

? Self-confident; you will be able to approach and engage with management and customers alike, with your knowledge of the brand, products, processes as well as leading by example in your on-counter skills by being able to demonstrate skincare, Haircare, and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers' needs.

? Computer literate in being able to work to a good standard on Google & Microsoft packages, On counter technologies and emails.

? Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Sisley.

Job Type: Permanent

Additional pay:

Commission pay
Schedule:

8 hour shift Weekend availability
Work Location: In person