Job Description

Job Category: Marketing, Communications & Public Relations:Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:Marketing and Communications shapes and promotes DTCC's brand, messaging, and public image across all channels. This team develops and executes strategic marketing campaigns, manages internal and external communications, oversees media relations and creates content that engages target audiences. Through digital marketing, advertising, public relations, social media, and events, the department works to drive awareness, attract and retain customers or stakeholders, and support overall business goals.The Associate Director, Marketing and Communications is a strategic and hands-on marketer responsible for developing and executing results-driven, cross-channel marketing strategies that align with business priorities and deliver measurable impact. This role guides the creation of integrated programs that build brand awareness, attract and engage target audiences, and drive revenue across the full marketing funnel. A key partner to the business, this marketing leader will help shape market positioning, support the sales pipeline, and foster client trust.Your Primary Responsibilities:

• Act as a true business partner, liaise/advise directly with product owners and other key stakeholders to understand business goals and translate into integrated marketing programs.
• Understand market drivers, competitive landscape, and target client personas to continuously evolve marketing strategies and maintain a competitive edge.
• Develop and guide integrated multi-channel marketing programs (e.g. web, email, events, social, paid media, etcxe2x80xa6), works directly with DTCC business owners, sales, relationship management, and key stakeholders to translate business goals into strategic, measurable marketing goals. Specific programs including: Awareness, Acquisition, Expansion and Retention.
• Develop and guide client acquisition programs leveraging top of funnel awareness activity and designed to generate interest, creating measurable impact on sales pipeline and new revenue growth, collaborating with Sales/Relationship Management and Product Management to ensure alignment on all client outreach initiatives.
• Develop and guide client expansion and retention programs that focus on deepening existing relationships, supporting customer success, and driving increased adoption and engagement over time.
• Oversee the development of a compelling content and thought leadership program, by deeply understanding the business, synthesizing key insights and partnering with the M&C Content team and/or external freelancers to draft, refine, and finalize compelling pieces that align to strategic priorities and resonate with target audiences.
• Collaborate with M&C channel leads (Events, PR, Social, Web etcxe2x80xa6) and discipline teams (design, content, video etc) to ensure marketing plans are implemented effectively across all platforms, with consistent measurement and optimization practices.
• Partner with regional marketing counterparts to provide direction on product marketing and demand generation initiatives by region
• Collaborate with the Brand team to elevate the DTCC brand and ensure brand consistency across all touchpoints while bringing creativity and differentiation to how we express the brand in various formats and forums.
• Leverage data and analytics to track program, content and channel performance to identify opportunities for improvement and communicate impact to stakeholders.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **Qualifications:

• Minimum of 8 years of related experience - general B2B marketing / communications / product marketing experience.
• Strong understanding of financial services and broader financial ecosystem, with experience developing marketing strategies in a complex, regulated environment.
• Preference to those with background in trade reporting.
• Bachelor's degree preferred or equivalent experience.
• Experience with Marketo preferred, or other marketing automation platforms.

Talents Needed for Success:

• Strategic Orientation: Approach is strategic and critical thinking oriented. Challenges constructively and drives end-to-end problem solving. Brings an innovative approach to business opportunities, foreseeing problems before they arise, and challenging complacency and the way things have always been done. The ability to create long-term strategies and plans, which reflect a thorough understanding of how the business operates.
• Collaborative Mindset: Effectively communicates a compelling picture of how team goals ladder up to both departmental and organizational priorities. Exceptional ability to build relationships with key stakeholders, both within the Marketing and Communications department and throughout the organization through a strong level of presence, EQ and interpersonal skills.
• Hands-On Operator: A leader who "rolls up their sleeves" and is not afraid to "lean-in" to a problem and get involved when the situation requires attention. Leads from the front with energy, drive and a pragmatic, engaged approach to day-to-day execution. Strong detail orientation. Comfortable working in a dynamic, fast-paced, and collaborative culture.
• Drive for Results: Ensures things are getting done at an appropriate pace, impacting business performance at the highest levels. Evoking ownership and accountability, streamlining processes and structure, leveraging technology to drive efficiencies and reallocating resources quickly and flexibly.

We offer top class training and development for you to be an asset in our organization!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.About Us:With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on , , , and .DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.Learn more about Clearance and Settlement by .About the Team: The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.The Marketing & Communications team enhances the image and reputation of the DTCC brand and drives the growth of its businesses by creating integrated outreach programs to disseminate company news and information in communication strategies aligned with key corporate and business goals targeted to internal and external stakeholders globally.

DTCC