Job Description

Job Title: Business & Operations Manager (with Finance Responsibilities)

Location: Belfast
Reporting to: Managing Director / CEO
Job Type: Full-time
Salary: Competitive, based on experience

About the company

We are a growing telecoms business providing a range of voice, data, and cloud services to clients across the UK and beyond. We are looking for a highly organised and proactive Business & Operations Manager to lead the day-to-day running of our office, support the operational delivery of services, and manage key finance functions.

Role Overview

This is a hands-on, multi-faceted role suitable for someone with strong organisational skills, a good understanding of finance processes, and the ability to lead and support a team. You'll oversee core office operations, support service provisioning, and be responsible for finance reporting, invoicing, credit control, and payroll.

Key Responsibilities

Operations & Office Management

Manage the daily operations of the office, ensuring an efficient and productive work environment Lead the coordination and support of provisioning new telecoms services Oversee the production and analysis of billing and usage reports for clients Coordinate with technical and support teams to ensure seamless service delivery Monitor and optimise internal processes and workflows Manage holiday schedules, absence tracking, and general staff HR administration Liaise with suppliers, vendors, and contractors as needed
Finance & Reporting

Oversee the preparation and distribution of client invoices, including monthly recurring and usage-based billing Perform regular credit control, managing overdue accounts and payment follow-ups Collate, review, and reconcile supplier invoices and telecoms costs Prepare and submit quarterly VAT returns Create and maintain internal financial reports including revenue summaries, expenditure reports, and P&L summaries Work closely with the external accountant/bookkeeper where applicable
Payroll & HR Admin

Process monthly payroll for a team of 15 staff, including salary changes, bonuses, and deductions Maintain accurate records of annual leave, sick leave, and staff working hours Coordinate onboarding and offboarding of employees Support staff development, training, and team communications
Skills & Experience Required

Proven experience in an office, operations, or finance management role (telecoms industry experience is a plus) Strong financial literacy, including experience with invoicing, reporting, and VAT returns Solid understanding of payroll processes and employee HR administration Highly proficient in Microsoft Excel, including the ability to create and manage spreadsheets, use formulas, and produce reports Excellent communication, organisational, and problem-solving skills Familiarity with accounting software (e.g., Xero, QuickBooks) Ability to manage multiple priorities in a fast-paced environment Strong leadership skills and experience managing small teams
Desirable

Experience in the telecoms or technology sector Familiarity with provisioning platforms or telecom billing systems Prior experience with credit control and cash flow forecasting What We Offer A collaborative and supportive team environment Opportunities for growth and development Flexible working arrangements (where appropriate) A chance to make a direct impact on business operations
Apply Today!

If you have the required experience, possess a strong work ethic, and attention to detail, we'd love to hear from you!

Apply now by sending your CV and cover letter to careers@raas-ai.com in the strictest of confidence

Your next career move starts here - be part of a company that values skill, experience, and long-term success!

RaaS AI operates as both an Employment Agency and Employment Business, adheres to all relevant legislation and offer services regardless of age, sex, disability or religious belief

Job Type: Full-time

Pay: 30,714.46-35,441.19 per year

Benefits:

Casual dress Company pension Free parking On-site parking Work from home
Schedule:

Monday to Friday
Work Location: In person

Reference ID: RaaS 1090