Job Description

We are looking for a highly motivated and experienced Business Operations Manager to join our team at Bowland Medical Practice. We are a well established training practice with a population of approximately 8,000 patients. This is an exciting opportunity for someone with experience of management and strategic planning to develop the practice. As a key member of our management team, you will work closely with clinical and administrative staff as well as external stakeholders ensuring we can deliver high quality care.
Main duties of the job
The practice Business Operations Manager is responsible for overseeing business development, financial activities, governance and strategic development of the practice. The successful candidate will work closely with the partners to develop and deliver the business and financial strategy. The successful candidate will provide strategic leadership, ensuring the delivery of excellent patient care. The position is in collaboration with the GP partners, with protected management time and our practice manager.
About us
Bowland Medical Practice is a well-established training practice hosting GP speciality trainees and medical students. We have seven GP partners as well as employing practice nurses and allied health professionals. We have a friendly and dynamic team that is committed to providing high quality care to our local population of approximately 8,000 patients. We participate actively in research and development with RSI Level 3 accreditation. We also have in house physiotherapy, podiatry, mental health and pharmacy services.
Details
Date posted
17 May 2025
Pay scheme
Other
Salary
xc2xa340,000 to xc2xa345,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A1620-25-0001
Job locations
52 Bowland Road
Manchester
M23 1JX
Job description
Job responsibilities
The following are the core responsibilities of the practice Business Operations Manager which may develop over time.
Organisational
Overseeing the operations of the practice
Leading change and continuous improvement initiatives
Coordinating the reviewing and updating of all practice policies and procedures
Developing, implementing and embedding an efficient business resilience plan
Ensuring the team reach QOF targets.
Ensuring the practice maintains and complies with CQC regulation and registration.
Efficiently manage projects as required to deliver new systems, service delivery and procedures to time and within agreed budgets.
Ensure effective management of IT data systems in a secure and compliant manner.
Deputise for the partners at internal and external meetings.
Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders.
Routinely monitor practice performance
Business Development
Strategic leadership and practice representation within the Primary Care Network and with local stakeholder organisations.
Identify sources of new funding for projects and / or new ways of working
Write bids for new funding opportunities and / or working with other partner organisations
HR
Maintain strong governance and adherence to best practices
Financial
Overseeing the financial elements of the practice, to ensure practice financial balance and resilience including budgeting, income generation, utilisation of PCN income streams etc. in conjunction with the partners.
Ensuring all invoices and expenses are actioned with appropriate maintenance of records of accounts.
Produce a monthly financial report for partners.
Maintain relationship with accountancy provider.
Deliver and manage contractual reporting with partners
Support the production of the Annual Report and Accounts
Managing contracts for service effectively in line with strategic planning priorities Premises and Equipment
Oversight and planning for all practice IT systems, delegating staff to act as administrators.
Ensuring compliance with IT security and information governance Job description
Job responsibilities
The following are the core responsibilities of the practice Business Operations Manager which may develop over time.
Organisational
Overseeing the operations of the practice
Leading change and continuous improvement initiatives
Coordinating the reviewing and updating of all practice policies and procedures
Developing, implementing and embedding an efficient business resilience plan
Ensuring the team reach QOF targets.
Ensuring the practice maintains and complies with CQC regulation and registration.
Efficiently manage projects as required to deliver new systems, service delivery and procedures to time and within agreed budgets.
Ensure effective management of IT data systems in a secure and compliant manner.
Deputise for the partners at internal and external meetings.
Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders.
Routinely monitor practice performance
Business Development
Strategic leadership and practice representation within the Primary Care Network and with local stakeholder organisations.
Identify sources of new funding for projects and / or new ways of working
Write bids for new funding opportunities and / or working with other partner organisations
HR
Maintain strong governance and adherence to best practices
Financial
Overseeing the financial elements of the practice, to ensure practice financial balance and resilience including budgeting, income generation, utilisation of PCN income streams etc. in conjunction with the partners.
Ensuring all invoices and expenses are actioned with appropriate maintenance of records of accounts.
Produce a monthly financial report for partners.
Maintain relationship with accountancy provider.
Deliver and manage contractual reporting with partners
Support the production of the Annual Report and Accounts
Managing contracts for service effectively in line with strategic planning priorities Premises and Equipment
Oversight and planning for all practice IT systems, delegating staff to act as administrators.
Ensuring compliance with IT security and information governance
Person Specification
Qualifications
Essential

• Leadership or management qualifications
• Excellent literacy and numeracy skills

• Formal finance or business management qualification
• Educated to degree level in business or finance

• Experience in managing accounting procedures, budgets and cash flow.
• Experience in workforce planning and development.
• Experience in working within a healthcare setting.
• Excellent communication skills
• Excellent IT skills
• Management of high performing teams, promoting a culture of success and development.
• Ability to deliver and evaluate strategic aims.

• GP or NHS Management experience

• Leadership or management qualifications
• Excellent literacy and numeracy skills

• Formal finance or business management qualification
• Educated to degree level in business or finance

• Experience in managing accounting procedures, budgets and cash flow.
• Experience in workforce planning and development.
• Experience in working within a healthcare setting.
• Excellent communication skills
• Excellent IT skills
• Management of high performing teams, promoting a culture of success and development.
• Ability to deliver and evaluate strategic aims.

• GP or NHS Management experience