Job Description

Purpose of the Role
You will drive operational efficiency, compliance, and service quality across our Northern Ireland homecare division. While experience in Health & Social Care is advantageous, the focus is on leveraging operational systems, digital workflows, and data insights to enable operational excellence and support business growth all while working closely with the company operational functions.
Key Responsibilities
Operational Leadership

• Oversee daily operations with a focus on system efficiency, workflow optimisation, and resource utilisation.
• Support Registered Managers as needed to maintain operational continuity.
• Optimise rostering and scheduling to reduce travel time, maximise staff utilisation, and ensure fairness.

Systems & Digital Process Management

• Lead implementation and optimisation of IT systems and digital workflows across the division.
• Analyse operational and performance data to identify trends, risks, and improvement opportunities.
• Train teams to maximise system adoption, efficiency, and compliance.

Quality & Compliance Governance

• Use digital tools and data insights to support regulatory compliance and inspection readiness.
• Lead internal audits and embed continuous improvement practices.

Team Leadership & Development

• Mentor and manage Senior Care Coordinators to deliver system-driven operational excellence.
• Support Registered Managers in workforce planning, rota management, and team development.

Business Growth & Service Development

• Ensure systems, processes, and resources align with growth objectives.
• Support launch of new services and initiatives for efficient operational delivery.

Regulatory Reporting & Data Insights

• Collate, analyse, and present operational and system data to senior leadership, highlighting trends and improvement opportunities.

On-Call Leadership

• Provide senior management support on-call as required.

Essential Skills & Qualifications

• Experience: Minimum two years in a senior operational or systems-focused management role.
• Education: Relevant IT/Business Systems qualification (Level 3+ or equivalent).
• Driving: Full, valid licence with access to a vehicle.
• Systems Expertise: Proven experience implementing, optimising, and managing operational IT systems.
• Data-Driven: Skilled in using analytics and KPIs to inform decisions and improve performance.
• Operational Oversight: Experience in workforce planning, multi-site service delivery, and digital workflow optimisation.
• Leadership Skills: Ability to inspire, coach, and develop teams to achieve results.
• Process Improvement: Demonstrated success in enhancing operational efficiency through systems and digital tools.

ABOUT US
At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team. Connected Health is a leading, well established home care provider providing care throughout Ireland.
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.
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Skills Required