Job Description

About The Role

Job Title: Business Process Analyst

REPORTING TO:

IT Business Engagement Manager

DIVISION:

Central

LOCATION:

Hillsborough, Northern Ireland

CONTRACT TYPE:

Permanent

BENEFITS:

Pension Scheme, Life Assurance Scheme, 35 days holiday (incl. Bank Holidays), Subsidised Healthcare scheme

Job Summary

As the GRAHAM Business continues to grow and develop, we are seeking an enthusiastic

Business Process Analyst

to join our team.



The Business Process Analyst provides business management services to the department and business:

Identify opportunities to improve business solutions Act as engagement contact between IT and business stakeholders Work closely with the specific functions/departments, to ensure our system capabilities are fully exploited and provide added value to function/department and overall business Act as contact point between system provider, business functions/departments and all other IT colleagues and be responsible for ongoing exploitation Adhere to ISO27001 standards and PMO agreed Process from Project Management, specifications, testing and UAT, training and process mapping Support the design, implementation and deployment of new Business Systems Ensure training and documentation requirements are fulfilled

The Business Process Analyst shall:

Exploitation - System Usage/Development

Manage project plans and scheduling on projects where responsibility has been given Ensure scheduling conflicts are highlighted and resolved for projects, change requests and incidents Ensure users expectations are managed at all times during project implementation Follow project management methodology and ISO27001 standards and positively contribute with suggestions to improve function Identify opportunities to improve business or function Take personal responsibility to develop business understanding as required for business solutions Provide input into the Applications Portfolio and roadmap for key systems areas based on knowledge and

business understanding

Facilitate the preparation of IT Capex project and business case expenditure Adhere to PMO process such as PID, Test Plan, Project Plan etc.

o Familiarise and adhere to ISO27001 standards User Support o Assume ownership for all business function requests within remit

Manage and own case/issues log with 3rd party vendors

o Escalate Service Level Agreement issues/non-deliverables to IT Business Engagement Lead Training & Documentation o Contribute to solutions training strategic and tactical plans

Develop, deploy and maintain training materials for key systems within remit Identify, prepare and deliver training needs within remit Facilitate preparation of business process and end-user documentation, advise of updates in areas of responsibility Proactively ensure all IT documentation for change requests, projects and processes are prepared & validated in a timely manner/in accordance with initiative delivery plan System deployment Support business readiness throughout deployment journey Lead system acceptance testing during software release Manage system requirements during testing phase Facilitate user acceptance and sign off process with business function/department representative Integration and regression testing during Release Strategy - Prepare test data - Run test cycles with business users - System functionality sign off Instigate and maintain device set-up standards to meet systems requirements, support as required



This job description is intended to give the post holder an appreciation of the role envisaged for the Business Process Analyst and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Personal Specification

Technical Competencies

Essential

3rd level qualification or relevant business experience

Other Information

The role is located at our Hillsborough Head Office Some travel to other sites may be necessary Provision of application support, outside normal working hours may be required to minimise business disruption and downtime

Behavioural Competencies

Essential

Leadership skills - Effectively communicates and is involved in team commitment

Effective Communication skills: Able to adapt communication to audience and create detailed written documents and reports. Able to maintain and manage communication links with a variety of stakeholders. Presents a professional image and promotes the Brand.



Initiative: Able to work alone to get results in an effective way. Understands and seeks to minimise waste in resources and processes. Adopts and encourages others to adopt new ways of working. Ability to work unsupervised and / or with minimal supervision after an initial training period.



Team Player: Always willing to be involved in other activities to achieve company objectives. Works collaboratively and uses influence to gain resolution of issues. Demonstrates honestly, loyalty and commitment.



Planning and Prioritising: Plans and prioritises around departmental/team objectives. Able to identify opportunities and problems in the medium and long term and develop new approaches. Has a strong attention to detail with consistently accurate results. Ability to work under pressure to conform to deadlines and prioritise work load.



Problem Solving: Looks objectively at each situation to ensure that all outcomes are thoroughly assessed before deciding on an appropriate course of action.



Innovative: Facilitates the change process, helping others to see the need and value for change and proactively managing the implementation. Translates the change vision into a plan of action while maintaining focus and persistence in guiding others to accept new ideas. Anticipates and deals effectively with resistance to change. Obtains buy-in to change by preparing and involving those affected. People management and Team Leadership: Coordinating with the team towards achieving objectives and accomplishing tasks. Sharing information and exchanging experiences. Working with a positive attitude towards others.

Our Commitment:

At GRAHAM, we are proud to say that we are a committed Equal Opportunities Employer and we aim to be the first choice for people from all backgrounds. We seek to promote respect for the individual and equality of opportunities. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey and not on the value of artificial barriers, prejudices, or preferences. If you require any adjustments or accommodations during the application or interview process, please let us know. We welcome applicants from all backgrounds. We are dedicated to making our policies and guidance accessible to all applicants and employees. If you need this document in an alternative format, such as large print, audio, or braille, please contact us at:



Email: hr-jgc.resourcing@graham.co.uk Phone: 07384 916355



As a Disability Confident Employer, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. If you would like to apply through the Disability Confident Interview Scheme, please contact Louise Hunter, Resourcing Manager, at:



Email: louise.hunter@graham.co.uk Phone: 07384 916355



We are only able to consider applications from individuals who are eligible to live and work in the UK, as per Home Office regulations. Please check your eligibility with the regulations before applying. Individuals with a current time restricted right to work in the UK, should contact the Human Resources team in the first instance. A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request. GRAHAM reserves the right to carry out checks to ensure the validity of an applicant's experience and/or qualifications and we expect all applicants to comply with any such requests for information. Failure to do so or evidence of any falsification of information will lead to either removal from the recruitment process or if already in employment potential termination of contract through the company disciplinary procedure.