Job Description

PURPOSE OF THE ROLE

The Business Process Manager plays a crucial role in improving, optimising and maintaining the growing portfolio of Business Systems used within the Group. This role will support internal users of Salesforce, Rootstock and Certinia, as well as overseeing the implementation of a system called Solutions 360 (Q360) ensuing these tools align with ES Media Group's goals.

DUTIES AND KEY ACCOUNTABILITIES

Work closely with the leadership team to create long-term strategies for process improvement and oversee the execution of large-scale improvement projects. Oversee the implementation of an ERP platform called Q360. Lead process mapping workshops with key stakeholders to optimise workflows. Establish and implement best practices for standardising processes across departments. Identify and manage risks related to process changes. Provide training and ongoing support to staff on new processes and best practices. Lead cross-functional teams in driving continuous process improvement initiatives, ensuring alignment with business objectives. Develop and maintain comprehensive process documentation to ensure clear communication of workflows across teams. Collaborate with teams across the organisation to address issues as they arise and liaise with third-party vendors to resolve them. Managing a team of two System Administrators

SKILLS REQUIRED

Experience with CRM, ERP and Finance systems. Experience with Salesforce, Rootstock, Certinia and Q360 is an advantage but not essential.
o. Proven track record of implementing successful process improvement initiatives.

PRINCE2 / Lean Six Sigma with demonstrated improvement experience (desirable) Advanced in MS Excel (Formulas, Lookup Functions, Marcos, Pivots, Visual Basic, Data Validation). Advanced in MS Word - Know how to use the developer tab to customise templates. Experience using Work Management Platforms (Smartsheet, Trello) Able to effectively communicate with stakeholders at all levels of the organisation. Able to manage change effectively, ensuring that process changes are implemented smoothly and successfully. Great eye for detail, exceptional problem-solving skills, and a can-do attitude. Excellent and efficient translator between user needs and Business System instances in a fast-paced and demanding environment. Able to work independently and collaboratively with people on projects. Passionate and keen to learn and get to the root of a problem. Experience of working within the broadcast industry an advantage but not essential.

GENERAL REQUIREMENTS

To take responsibility for your own health and safety as necessary To comply with the company's disciplinary and grievance procedure as required To comply with the company's policies and procedures at all times The post holder will be required to undertake such other duties as may be required within the grade and competence of the post. Therefore, the list of duties in this
job description should not be regarded as exclusive or exhaustive

Duties are set out in this job description but please note that, in consultation with the post holder, the company reserves the right to update the job description
from time to time to reflect changes in or to the role. Significant permanent changes in duties and responsibilities will require agreed revisions to be made to this job description

Job Types: Full-time, Fixed term contract
Contract length: 15 months

Pay: 50,000.00-55,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 06/06/2025