Job Description

Job Title -

Business Relationship Manager - Supported Exempt Accommodation

Job Summary

The Business Relationship Manager will be responsible for fostering and maintaining strong, collaborative relationships with a wide range of stakeholders to ensure the successful operation of supported exempt accommodation services. This role involves strategic partnership development, service coordination, and ensuring both tenant and business needs are met in a high-quality and efficient manner. Key Responsibilities

Stakeholder Management:

Build and maintain positive working relationships with tenants, support agencies, local authorities, and community partners.

Strategic Partnership:

Actively engage in partnership development to meet tenant needs and contribute to a thriving community.

Operational Oversight:

Work with teams to ensure high standards of property management, cleanliness, and maintenance are maintained, and that all property issues are rectified promptly.

Tenant Support:

Proactively work with tenants and support agencies to address environmental, property, and tenancy issues, ensuring tenants are well-prepared for independent living.

Business Planning & Development:

Support business planning activities, contribute to the delivery of strategic objectives, and identify opportunities for improvement.

Performance & Finance:

Monitor and interpret financial and performance data to drive business growth. Manage budgets effectively, ensuring financial targets are met and remedial action is taken when necessary.

Compliance & Administration:

Ensure adherence to all relevant policies, including health and safety, data protection (GDPR), and corporate guidelines. Maintain accurate records and complete administrative tasks as required.

Conflict Resolution:

Address and resolve conflicts or issues that may arise between tenants or with the wider community.

Qualifications and Skills

Proven ability to build and manage relationships with diverse stakeholders. Track record of success in managing supported accommodation or similar provision. Strong understanding of the supported housing sector, including tenant support needs and property management principles. Excellent communication, interpersonal, and negotiation skills. Strong organizational and time management skills, with the ability to work to tight deadlines. Proficiency in using standard office software (e.g., Microsoft Office Suite). Ability to interpret financial and performance data to inform decision-making. Commitment to safeguarding and a strong understanding of related principles. Ability to work flexibly, including some out-of-hours or weekend work when required.
Other requirements

Must be willing to undergo background checks and provide necessary training, including safeguarding and first aid. Must hold a valid driver's license and have the ability to travel across the local area. Must have some sales background to generate and build relations with agencies to generate leads
Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

On-site parking
Work Location: In person