Job Description

DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.



What you'll be doing:



Reporting to our Head of Business Risk, you'll support through providing Group oversight of operational risk and internal control management, including risk reporting, monitoring our risk profile - while staying on top of developments and changes as they happen (both internally and externally!)



Risk Management


Oversee Operational Risk through review and challenge of risk profiles, KRIs, events, and management actions, ensuring findings and recommendations are agreed and delivered. Contribute to assessment of overall Risk Profile vs Risk Appetite, considering internal and external developments. Support maturing of Risk Appetite application by enhancing directorate-level risk and control assessments, including KPI/KRI/KCI methodologies. Identify opportunities to digitise and automate risk management processes to improve efficiency and value. Collaborate with 1LOD to ensure out-of-appetite risks have action plans in place, monitored via effective governance. Highlight areas for potential formal Risk Assurance to the Head of Business Risk. Promote a risk-aware culture across the Group and lead by example. Support implementation and ongoing coordination of quarterly RCSA, including transition from the annual IRCA. Help develop and maintain policies, standards, templates and tools related to Operational Risk. Engage in governance activities to ensure they support sound and proportionate risk decisions. Maintain strong working relationships across all three lines of defence to reduce silos and enable cross-functional insight.
Risk Reporting


Contribute to Executive and Board risk reporting (e.g. CRO Report, ORSA, Annual Report & Accounts). Support refresh of Emerging and Top Risk assessments, including cross-business engagement. Assist with effective operation of the Operational Risk Committee and Risk Management Committee - including scheduling, agenda setting, and high-quality papers that drive meaningful debate. Regularly contribute to governance papers and commentary to ensure the operational risk profile is clear, aligned, and understood across levels.

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in our London Riverbank House office.



What you'll need:


Awareness of the balance between risk, control and growth Curiosity and passion for generating new ideas Strong stakeholder engagement skills Experience of conducting thematic risk assurance assessments Strong report writing skills and an ability to present complex subjects simply Financial Services experience preferable

Benefits



We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:


9% employer contributed pension

50% off home, motor and pet insurance plus free Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Plus, many more


We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best - whatever that looks like -- and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.



Be yourself



Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.



We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you