Job Description

Business Support Administrator

Temporary role (12 months)

Hours 38 hours 45 mins per week (Mon-Friday)

We are recruiting for a Business Support Administrator (Maternity Cover) to join our award-winning team at FTZ Telecoms.

This role is a fantastic opportunity for someone with strong organisational skills and customer focus to play a key part in our business operations. You'll be the link between our sales team, suppliers, and customers, ensuring orders are processed correctly, contracts are managed smoothly, and clients always receive excellent service.

FTZ Telecoms is a leading telecommunications company with over 20 years of experience delivering exceptional service and innovative solutions to the Business-to-Business (B2B) sector.

We specialise in providing comprehensive business communication solutions, including B2B Mobile Services, Hosted VoIP, and reliable Connectivity solutions. Our extensive experience and deep industry knowledge have established us as one of the most trusted telecommunications providers in Northern Ireland, delivering robust and reliable communication solutions tailored specifically to business needs.

Why Join FTZ Telecoms:

Working at FTZ Telecoms means being part of a dynamic and forward-thinking team that embraces innovation and fosters growth. As we continue to expand our portfolio and reach, we are seeking talented individuals who share our vision and are ready to contribute to the future of business communication.

Join us at FTZ Telecoms and be a part of a company that is shaping the way businesses connect, communicate, and thrive. Together, we'll explore new horizons in the world of B2B mobile phone sales and VoIP products, all while delivering exceptional value to clients.

The Role

This is an administration-focused role where you'll manage customer and supplier processes, support the sales team, and keep everything running smoothly behind the scenes.

One day you could be reconciling last month's orders against invoices, and the next you might be arranging a SIM swap for a customer or preparing a contract to send via DocuSign. You'll work across multiple systems (O2, Gamma, supplier portals) and be the point of contact for both customers and internal teams.

Attention to detail, strong organisational skills, and the ability to juggle tasks are essential for success in this role.

Key Responsibilities

Process and track customer orders across supplier portals (O2, Gamma, etc.)

Prepare and send customer contracts through DocuSign

Liaise with customers regarding order updates, account queries, and requests (e.g. SIM

swaps)

Support the sales team by checking and reconciling deals against internal records

Carry out monthly reconciliation of orders and invoices to ensure accuracy

Maintain accurate records across multiple systems and spreadsheets

Provide general administrative support to the wider team as required

Checking, validating, and chasing invoices when required

About you

You're organised, accurate, and enjoy keeping things running smoothly. You're just as comfortable working through a detailed spreadsheet or checking an invoice as you are answering the phone to a customer. At FTZ Telecoms, you'll be working across different tools and portals every day, so this role is ideal for someone who enjoys learning new systems and products, and who isn't afraid of picking up new technology along the way.

Numbers don't faze you, you're someone who takes pride in spotting discrepancies, reconciling data, and making sure everything balances. You double-check the detail, follow tasks through to completion, and are confident using different systems while picking up new tools quickly. Clear, friendly communication with colleagues and clients comes naturally to you, and you understand the importance of getting things right first time.

What you'll get

A varied and rewarding role in a busy telecoms business

On-the-job learning across telecoms systems, processes, and portals

Support and guidance from experienced team members

The chance to develop your skills in administration, customer support, and finance

Competitive salary package with company benefits

Essential Criteria:

Minimum 2 years' demonstrable experience in a customer-facing administrative role

Confident user of Microsoft Excel (intermediate level minimum)

Comfortable working with supplier portals, online systems, and digital tools*

GCSE Standard of education with minimum C grade in English (or equivalent qualification)

Excellent communication skills (written and verbal)

Highly organised with strong attention to detail

Ability to manage multiple tasks and systems at once

A proactive, problem-solving approach

Good with numbers; able to spot discrepancies, reconcile data, and work on finance-related tasks with accuracy

Criterion marked with

will be used for initial short-listing.

Also taken into account will be the quality of written application, as evidence of Essential job-related skills (through either CV and/or Cover letter)

Desirable (But Not Essential)

Previous experience in telecoms, IT, or technology administration

Experience of using Excel to an Advanced level

Experience with finance or order reconciliation

Familiarity with DocuSign, Salesforce or similar contract management tools

Package and Benefits

25,000 - 30,000 per annum, depending on experience and skills Immediate start Company pension Extensive Employee Assistance and Wellbeing Programme Additional Annual Leave (service-related) Personal Development Opportunities / Incentives - Individual / Team

Please note we are unable to offer visa sponsorship for this position. Before submitting an application candidates should already be eligible to live and work in Northern Ireland without the requirement to be sponsored for this role.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company pension Health & wellbeing programme Referral programme
Application question(s):

Please provide an example of use of MS Excel skills (at Intermediate or above level) to improve efficiency or accuracy in a work environment. What was the scenario and what impact did your actions have? This role requires using multiple supplier portals and digital tools on a daily basis. Tell us about a time you had to quickly learn a new system or process. How did you approach it, and how did you use your initiative to get up to speed? Please give an example of a time you turned around an unhappy customer or client. What steps did you take, and what was the outcome? Do you have GCSE standard of education (or above) with minimum of a C in English (or equivalent qualification?)
Experience:

Customer Facing Administration: 2 years (preferred)
Work Location: In person