Job Description

Passionate about great customer service & great coffee? Energetic? Looking for room to grow and develop?

TopBrewer is redefining the consumer coffee experience. For that to be possible, we engineer to the very highest standards, embrace todays available technology and invest in the future of the connected world.

But engineering can only take you so far. We aim to deliver the world class beverages every moment of every day for our customers and consumers wherever they may be. We have really great speciality coffee too...but we need great people to bring this all together and help us deliver a truly revolutionary next generation consumer coffee experience.

Who are you:

As a Business Support Administrator you will support our already very strong back office support team, bringing exceptional customer service to each of our UK and Ireland customers You will work well within a team as well as being trusted and motived to work on your own initiative This role is fully remote with regular team meetings in Rugby and occasional travel to London You require a quiet work space to work from You will be self motivated, versatile, flexible and able to deal with a variety of customer requests You will be educated to a min of GCSE level C or above in English/Maths You will have a high level of customer service experience including excellent written and verbal skills along with a good level of computer knowledge including all Microsoft packages, CRM systems and Microsoft 365 (training will be given on all bespoke systems) A basic level of accounting functions including credit control

Your primary role will be:

Be the first point of contact for our customers via email and/or telephone providing excellent customer service offering a quick and efficient response Process all customer orders with a high level of attention to detail from stock codes to customer invoice and delivery information. Raise, dispatch and invoice orders daily via Microsoft 365 Post customer invoices and raise quotes for PO approvals Provide customer delivery information as and when requested Provide general admin support to the sales team, barista team, engineers, and management team Provide credit control and accounting support Work with various customer portals loading invoices and company documents Keep all customer files up to date on Microsoft 365

About us

At Scanomat, we like different! That's why we turned the world of coffee on its head a few years ago and reimagined the coffee experience with our revolutionary TopBrewer, the world first iPhone controlled premium professional bean to cup coffee machine. Not only that, we decided to reinvent the design too and created the worlds first under counter bean to cup and fresh milk system serving drinks from one distinctive elegant swan neck.

With over 50 years of experience, we are innovators and always have been. The award multi winning TopBrewer is changing the face of the modern day consumer coffee experience and we are seeing extraordinary growth in all market sectors throughout the world.

We are also an expert roasting business and all of our speciality grade coffee is sustainably sourced direct from independent farms and carefully roasted by us to world class sustainable & ethical standards.

Operating our own subsidiary business in the UK, we supply and support our end user customers directly with our own in house expert team, and that team is expanding, fast! We are not your normal company and we are not looking for normal people. We want the best. We want super talented people with capability to grow as we grow, to add value and help us push the limits and disrupt the future of the premium coffee experience.

Job Type: Full-time

Pay: 22,500.00 per year

Benefits:

Company events Company pension Free or subsidised travel Private medical insurance Work from home
Work Location: In person

Application deadline: 29/08/2025