Job Description

Opos Limited - The Business

Opos Limited is a technology lead BPO and FCA regulated debt recovery business with a major focus on the value of our people proposition. Based in Dumbarton, near Glasgow, we operate across multiple partners with a presence across multiple sectors; both regulated and non-regulated. We are primarily a consumer-focused business; however we do have some presence in commercial collections and are currently growing this side of the business. We boast some of the best and innovative technology solutions in the industry, supplied and maintained by our sister company www.ddisoftware.co.uk. More information on Opos can be found at www.oposlimited.com/opos.

- Key Purpose -

To support customers via, letters, Email, Instant messaging efficiently and effectively in line with our standards. You will also support other areas of the business, ensuring key processes are followed each day.

Responsibilities:

Core Responsibilities:

Collecting debt via the telephone, Instant Message Chat, Email and Letter Consistently delivering a satisfactory performance across all KPIs for the role Managing client and customer relations appropriately Invoicing Post opening and Actioning Adhoc Client work Helping support departments within the company Mailbox management Working MAS documentation Responding to client requests

Personal Skills (Essential Behaviours) :

The ideal candidate will be trustworthy, reliable, organised, able to problem solve under pressure, have good communication skills and be computer literate. It would be desirable for the candidate to be good with Microsoft products however this is not required.

Highly developed communication and influencing skills with ability to build relationships across all levels of the organisation, prospects and clients. Broad and pragmatic thinker, capable of quickly interpreting information and presenting arguments in a clear and reasoned way. Thorough and accurate, capable of identifying the key issues without getting lost in the detail. Processes driven ability to establish and maintain new relationships. Ability to challenge constructively and enforce appropriate boundaries. Accountable for own decisions and actions whilst respectful of the professional responsibilities of others. Politically astute, self-confident demeanour and mature social skills. Pragmatic, autonomous, self-motivated, self-starter. Dynamic, technology aware. Ability to work autonomously and within a team.

Customer feedback:

5- Agent was a great help and was very friendly. Didn't feel nervous ringing to sort my debt at all.
5- Great agent from the customer care team explained everything clearly and understood what I needed and an all round nice bloke too. Credit to the company

5- Agent was extremely helpful and understanding, was time consuming and the connection was poor but the matter was resolved, stress free.
Job Types: Full-time, Permanent

Pay: From 26,325.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person