Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Role Purpose

We are excited to offer a new opportunity for a Business Support Assistant to support the UK legal team. This role involves providing comprehensive business and administrative support to the UK Legal Team and the wider EMEA Legal leadership team, fostering meaningful connections with internal stakeholders across the business. The ideal candidate will thrive in a fast-paced, complex environment, demonstrating adaptability, resilience, and a proactive approach to problem-solving.



Key Accountabilities and Deliverables

Manage the Commercial Legal In-take System:

Monitor the Legal in-take system



Ensure all requests sent through the Legal in-take system are allocated to the appropriate lawyer in a timely manner



Escalate all unallocated requests



Efficiently manage emails and as appropriate, respond to queries from relevant business teams regarding the Legal in-take system



Act as the main point of contact for stakeholders utilising the Legal Intake System

Assist Litigation in management of the Litigation tracker:

Complete new matter templates and upload to platform



Produce reports



Complete templates for closure of matters



Assist in the maintenance of the UK Legal Intranet Content and Precedent Agreements:

Complete templates for closure of matters

Event & Visit Coordination:

Plan and manage UK Legal team quarterly meetings, EMEA and Global Legal Team member visits, townhalls, and operational site events, including logistics, technology setup, hosting, and hospitality



Plan and manage UK Legal team annual training 'Roadshow' across UK offices



Arranging client and staff entertainment

Diary Management & Prioritisation:

Oversee and prioritise diary arrangements for internal and external meetings, ensuring all commitments are met punctually



Manage travel and accommodation logistics, ensuring the Legal Team is fully prepared for each engagement



Anticipate and adapt to changes in the schedule, rescheduling and addressing conflicts to maintain a seamless workflow



Manage expense and travel claims

Document & Briefing Preparation:

Collate and prepare meeting papers, quarterly updates, and operational briefings in a timely manner



Manage UK Legal team archiving

Operational Liaison:

Act as a liaison on behalf of the UK legal team with internal and external partners and suppliers, as required



Assist with submission of annual lawyer subscription renewal

Partnership with UK Ops LT:

Assist with submission of annual lawyer subscription renewal



Collaboration with Executive legal leadership team business supports:

Assist with submission of annual lawyer subscription renewal.

Documentation & Organisation Charts:

Ensure correct filing of relevant legal documentation and maintain accurate organisation structure charts for legal team

Attributes, Competencies, Knowledge and Skills:

Strong computer literacy, particularly in Microsoft Office (Outlook, Teams, PowerPoint, Word, Adobe Sign)

High level of accuracy and meticulous organisation

Exceptional prioritisation and decision-making skills, with the ability to balance competing demands

Ability to handle sensitive and highly confidential information with discretion

Level 5 + GCSE English and Maths

Ability to build strong, trusted working relationships across all levels of the organisation and externally

Gravitas; able to hold leadership accountable

Qualified Legal Secretary or someone with extensive experience in legal environment

Knowledge of Legal Tracker, Net-Documents

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.