Job Description

Would you like to do a job that makes a difference and be part of a team whose aim is to improve the lives of children and families living in Cornwall?


Would you like to work for an organisation who has the following values embedded into everything that we do?


Compassion Honesty & Integrity Trusting & Being Trustworthy Fairness & Respect Openness & Collaboration
We have a fixed-term full-time vacancy for a Business Support Assistant whose core focus will be to support the work of our frontline practitioners in the Early Help Hub/Multi Agency Referral Unit and Care Management Centre; enabling them to achieve the best outcomes and prioritise direct work with children and families and ensure timely communications with service users and partner agencies. The post holder will be required to work 37 hours per week Monday - Thursday 08.45 - 17.15 & Friday's 08.45 - 16.45.


The successful applicant will work as part of a team, supporting children and families across the county through the delivery of high-quality business support services. Duties will involve a range of tasks including the monitoring of admin mailboxes and the distribution of correspondence and referrals. The role may also include, records management, meeting administration and detailed recording of complex meetings within strict timescales, financial transactions and input of information to the Case Management System.


Due to our evolving ways of working, the role may require you to work remotely (e.g. from home/other locations). We work flexibly to most effectively support the people, services and organisations that we support and will discuss this with you during the recruitment process. There will be a requirement to assist with the delivery of business support within our core business hours, Monday - Thursday 08.45 - 17.15 & Friday's 08.45 - 16.45.


This position will be subject to a standard Disclosure and Barring Service check.


If you have any questions about this position, please contact Cheryl Stephens, Safeguarding Team Leader - cheryl.stephens@cornwall.gov.uk

Please read the role profile for the full details of this role attached below in this advert and also provide answers to the following questions within your supporting statement:

Q1) Please tell us about your experience of working within an administrative/business support role


Q2) This is a demanding role with an expectation to deliver good quality, clear and accurate outputs whilst working to tight deadlines. Can you provide an example of where you have fulfilled this requirement?


Q3) The post holder will be required to maintain good quality records and filing systems, both electronic & paper-based. Please detail your experience in this area.


Q4) Please list which Windows based applications you are able to use confidently.


Q5) Do you have 4 GCSEs (A-C), or equivalent, including English and Maths, please list?

What you'll get in return:

Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.


Our core employee rewards and benefits include:


a competitive salary. a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions a generous annual leave entitlement with the potential to purchase additional leave. A national award-winning employee health and wellbeing programme Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.


The full role profile is attached here


We recommend saving a copy of this to refer to if you are invited to an interview.

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - The application process .


Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.