Job Description

What is the opportunity?This is an exciting opportunity to start your career in financial services. Northridge is unique in that we offer an end to end experience. Starting from the intermediary interaction to dealing with the end customer and everything in-between. Upskill opportunities are readily available which means internal progression is an everyday reality within Northridge Finance.Please note this team work on a shift pattern basis and candidates need to be available to work evenings and weekends.In this role you will -

• Ensure effective and corrective action is taken on all accounts in accordance with company procedure and Group Compliance Policy.
• Handle customer/dealer queries as they arise by telephone, correspondence, or email, in line with Group Policies.
• Lead and support customers/dealers throughout the complaint process
• Action outgoing calls by telephones to our customers, and provide a high level of service to customers, colleagues and intermediaries
• Be flexible in relation to working hours, we operate an out of hours service on a rota basis.

What will make you stand out?

• Dealing with customers in a professional and interested manner
• A keen desire to seek solutions
• Good knowledge of IT applications such as using email & internet
• Flexibility and adaptability with regard to work and working hours
• Excellent communication skills
• Ability to prioritise workloads while working in a fast paced, service driven business

Essential QualificationsThere are no specific qualifications or minimum educational requirements needed for this role.More about the teamNIIB Group Ltd. trading as Northridge Finance is part of the Bank of Ireland UK PLC and is a trusted finance provider for 100's of motor dealers, finance brokers & personal lending throughout the UK.As part of Bank of Ireland UK, Northridge supports its goal to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted and respected UK brands and intermediaries.# LI-HYBRID#BOICareersWhy work with us?The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Accountable - Self
• Manage Risk - Self

We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.Apply nowOur application form takes just minutes to complete. If you have any questions or require assistance with our application process, you can and one of our recruitment team members will be in touch via email.First Name (required) 4983d57bLast Name (required) aabbd6c4Email (required) c9649a38ed045318 Email me about jobs like thisApply Please wait... DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youWe're on a journeyFollow our path to leading the industry in creating a digital first environment.Sign up for Job AlertsNew jobs are coming on stream all the time, so sign up to be notified as soon as they are advertised.First Name (required) 2e070b87Last Name (required) dd051115Email (required) 247aaad3Job Alert c12cf1c9Departments cb5bc2ad Departments 99d38845Locations a771895f Locations 3c5fff6eSubscribe Please wait... DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youRecommended jobs for you1 S - Customer Relationship / Customer Management Permanent Customer Focused - Self Accountable - Self Manage Risk - Self One Group, one team - Self Agile - Self Bank of Ireland Onsite Retail S&S F2F 31772 Northern Ireland Northern Ireland United Kingdom Northern Ireland, United Kingdom Bank of Ireland UK What is the opportunity? If you enjoy talking to people, working in a busy team environment and are passionate about progressing your career we will match your passion with career development and learning pathways and opportunities to attain profe... Full time
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We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please and one of our recruitment team members will be in touch via email.Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.First Name (required) 08b3c7baLast Name (required) 71e6b912Email (required) 9245965dArea of interest (required) c68f540cSend Please wait... DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youClosexc3x97Bank of Ireland uses cookies to improve your browsing experience and to provide advertising which we believe may be of interest to you. We need to use some cookies to enable our website to operate while other cookies improve the performance and functionality of our website. We (and our advertising service providers) also use other targeted advertising cookies on this website and other websites to provide personalised advertising which is relevant to you. By clicking xe2x80x9cI Acceptxe2x80x9d you agree to the use of all cookies. You can find out more about the different types of cookies we use and manage your cookie settings on this website by clicking "Manage Cookie Settings". To find out more about how we use cookies, please read ourManage Consent PreferencesStrictly Necessary CookiesThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.Performance CookiesThese cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookie we will not know when you have visited our site, and will not be able to monitor its performance.

Bank of Ireland